Starbucks — Restaurant in Strathmore

I usually go through the drive through, but today for some reason, the guy at the drive through said i'll be right with you and ten minutes later, no one was coming back so, I drove through and went inside.

Once inside, the older lady was quick enough to get my drink order. I ordered a venti cafe mocha with two extra pumps and a vanilla bean frappe with coffee and two extra scoops of vanilla and no whip topping.

I then moved over and I noticed a young guy making my drinks.

When he gave me my drinks, I noticed that on my frozen drink they had placed a simple coffee lid. No one can drink their frozen drink through a sippy cup lid like that, so I signaled to one of the counter people. It was like I had become suddenly invisible. The young guy and the older lady were both ignoring me. So I walked right up to where the older lady was. She was helping somebody, I waited a moment so I did not interrupt and I asked her to help me replace my coffee lid with a proper frozen drink dome lid.

Since they moved to the new location here in Strathmore, it seems service has gone down the drain. They often screw up my drink orders when I go through the drive through and now they boldly ignored me when I needed their attention.

This is unacceptable and they have...

Not good!!! Personally I don’t do things like these reviews but I felt like I should. I walked in and asked for a cotton candy frap I had been using gift cards to pay. I wasn’t asked my name for my drink and when the worker told me that there wasn’t enough on my card I almost felt attacked by the workers tone of voice. I was okay with there not being enough but I was interrupted many times when asking how much the things are. Anyway, I then waited for my drink (which I eventually found that I had enough for) and after 5 minutes a different worker had said “a vanilla bean frap with raspberry syrup for Heather” I was confused because I was the ONLY person in the cafe and my name isn’t Heather. I sat there without my drink and the worker told me that the drink is mine, again with a aggressive tone, I said back that “I ordered a...” and I was interrupted AGAIN!!! The worker said that they have a “new” recipe for the cotton candy frap and that this is how they make them. I politely said “thank you!” And I left. I took a sip of my drink and it tasted nothing like the cotton candy frap I usually get. It tasted like strawberries and vanilla. By doing this I’m not trying to be a “Karen” but I would not...

Corporate “policy” over customers in full effect here. I took my own refillable mug in for some brew coffee, nothing fancy. Decided to add a little vanilla to my order. She said it usually comes with four pumps, I said that two was fine. But I guess I didn’t order a big enough coffee as she handed back my Contigo travel mug with 2.5 inches of room at the top. So I guess despite saving them a paper cup, a lid and two pumps of vanilla it’s not worth a customer to top off a guy’s mug. I know it’s just a couple of swigs of coffee but it’s a matter of principle, I...