Tim Hortons — Restaurant in Strathroy-Caradoc

Very terrible place to go. My spouse had called and asked Karen if there was bread for sandwiches and wraps and if there were tidbits he could bring home to our kids I have been up with one sick 2 year old and a teething infant they told him yes we r good we have everything so he leaves and walks up since we don't drive he gets there they tell him no white bread only brown and if he wants white so bad they will grab it from the freezer and put it in the microwave!! The one guy yells at my spouse my dad says brown bread... so what if ur daddy eats brown bread good for him. My spouse was upset for one they had lied and he walked all the way up there for nothing at 4 am they threaten cops saying he was being harassing so he came home. I called up to get names first I asked who the manager was working the guy says Kathleen she not on till 7 am ok first wrong no manager at night really these incompetent people can't work without supervision obviously cause they had nothing to serve at 4am what were they dojmg all night. I said no who is working now and like and hour ago so he proceeded to tell me their names he gave me his last name so I called back and Karen awnsers this lady does not know me or what I had just been through.. . She gets on says i don't have to give u my last name which is fine I know u don't have to... I said that's ok I will b calling and complaining she proceeds to tell me she calling cops for harassment do I told her for what cause I'm upset u didn't do ur job correctly u said u had product when u didn't she then says we should of been more specific when we called ummm no not really another wrong it's ur job to explain what u have and don't have so sorry sir we only have brown bread would of saved a walk and upset customers. As I said that I was upset the way she was talking to me yes I said the eff word and she says to me oh ur mother must b proud of u excuse me my mother is torn apart she just lost her other daughter to murder not even two months ago yes my mother's is proud of me swearing or not.. so with all this I will ever go to that Tim Horton norewill I recommend it. I been always wanting to try McDonald's coffee cause I hear it is way better then timmiesand today I tried it and it is better and better service. Screw this timmies! It is going to the ground because of the...

Dear owner....I have been coming to your franchise for many years now and always experience staff that is struggling with all the orders due to understaffing! The young people are doing the best they can. Now, they have to deal with customers entering their orders at the stations and get yelled at when they service customers at the counter. Not all seniors can use these machines. Your staff is overwhelmed, and you are nowhere in sight ever to manage or even see that there are issues. There needs to be extra staff now to fill the orders coming from the computers. Like I say...not everyone is comfortable with this method of ordering. Please be kind to your staff. They really are working hard but you don't keep enough staff around and it makes for a very stressful workplace including the frustration a client experiences. I have been watching this for a very long time and I just can't believe you don't see the problems. You must not be around ever to watch how your skeleton crew has to struggle. Guess if this is going to continue I will support Timmy's down the road or in Mt Brydges that have lots of staff and clients are taken care of. Not your staffs fault. You are the one that needs to see how inefficient your Timmy's is run. One person making sandwiches.....filling orders from machines and trying not to ignore line-ups at the cash. Please do something to improve this. I will be a customer for a few more times and see if things have...

This Tim Hortons has to be the worst I have ever been to. I was there today, May 13, Saturday 2023 @ 11:10 am.

I got stuck in the drive-thru for 25 min. When i finally got to the window, they took my money and handed my bottle of water and coffee and handed me someone elses breakfast sandwich.

I told them I was missing a bagel with cream cheese. They looked stunned and showed them inside the bag. In the meantime, I opened up the other breakfast sandwich, which I thought was the croissant breakfast sandwich, and it was actually a bacon and egg mcmuffin. I told the kid at the window it wasn't what we ordered and he wanted the sandwich back, even after my wife accidentally touched it with her hands...

Then, 4 minutes later ( still at the window waiting for the original bagel, the guy tells me he doesn't have any croissants..... ok, great, so why take my money.??

Long story short, management or the owner needs to review the cameras in that place around 11am and figure out what happened. The place was a disaster, and I know others were having issues, too. Shut the place down until you hire competent employees.

The only item that was actually right was 1 bottle of water. I got the wrong bagel with no cream cheese on it, wrong coffee ( ordered cold hazelnut), and I drove away without my croissant breakfast sandwich. They did offer a refund, but I couldn't take a chance they would screw...