Granville Street Diner — Restaurant in Summerside

Gary Ramsay's photo.

Gary Ramsay

I HAD THE WORST BREAKFAST EXPERIENCE OF MY LIFE......... I went to the Granville Street diner and ordered breakfast.... And omelette with fried onions .... When it came out it was an omelette with raw onions.... So I asked them if they would mind getting me a new breakfast because I don't like raw onions..... She said no problem.... So a few minutes later they came back out with a new breakfast with an omelette with raw onions... So I was eating at picking out the raw onions the girl comes over and I told her this one has raw onions as well.... She said no those are fried onions and I explained to her fried Onions are not white and crunchy... And she walked away.... So we ate our breakfast meanwhile picking out all the raw onions.... I went to the cash paid for my breakfast $21 and some odd cents.... So before we left I asked if the owner was in so I could let them know that my breakfast was wrong two times in a row.... I did not ask for a discount... I did not ask for a free breakfast ....I just wanted to let them know because if you don't know you can't fix it.... Surprise surprise that's not what happened... The owner came out I tried to explain to him that my breakfast was wrong twice .that the onions were not cooked and he told me to get out ... And that they are the busiest restaurant in Summerside ... Considering they're pretty much the only restaurant in Summerside for breakfast that's probably why ...I told him I would not be back he told me to get out or I'm phoning the police.... He was the most rude unprofessional person I have ever dealt with.... A business person in a small city like Summerside you don't treat your customers like that.... So my opinion is if you're looking for good service and the food that you ordered !!! do not go to Granville Street diner... IT WAS THE WORST EXPERIENCE AT A RESTAURANT I HAVE EVER HAD..... And for the people that know me they know I'm pretty easy to...

I ordered breakfast poutine, which is basically a chopped up breakfast plate covered with hollandaise sauce. I was on my phone when it arrived, so I took a few minutes before my first bite... and when I did - AAAGH!!! It was so hot it immediately caused blisters and stuck to my mouth causing even more pain. I had to try and eat out of one side of my mouth and use my napkin to prevent food from spilling out. I only managed about a fifth of my plate. When the waitress asked if I was enjoying my meal I told her it was excessively hot. She looked confused and I clarified that it was blisteringly hot and pointed to my mouth. She Shrugged and kept on chugging. Finally, tired of the process and annoyed at the lack of care, I went to the checkout. I was asked again if I enjoyed my meal and I explained why I hadn't. The cashier laughed at me. I was shocked and it definitely showed on my face. The cashier pressed forward asking what I expected her to do when a grown man can't carefully eat his food. She then looked around at the other patrons gathered to pay and laughed at me again. Now she felt she had an audience. I told her I didn't know what someone should do in these circumstances but making fun of a customer is probably not the best idea and I was finding this whole scenario very insulting. She insisted that I was insulting her by making a ridiculous complaint about the food. She then pointed out again that any grown man should be able to eat his food without burning his mouth (in a baby voice). And laughed at me again, this time encouraging embarassed onlookers to join in the mirth. I didn't point out that food that hot had to be microwaved. I also didn't remind her of the multimillion-dollar lawsuit McDonald's had to settle for a food-related burn. My face must have said enough because, in an insulting tone, she told me fine, you just leave. I did and I...

Ordered my food. It arrived quickly. Eggs (overcooked) were hard through and through. (Supposed to be over easy.) The toast was clearly toasted long before the rest of the meal, perhaps even mass toasted, dry and floppy. Like consistency of bread. Tha sausage was burnt. The only thing I was pleased with was the coffee and home fries. But what really sealed the deal that we'll never be back. At no point did anyone of the serving staff check in to see if we needed anything or if the meal was good. Not even at the cash. When I asked for a receipt from the register she told me that debit was all they ever give and threw it on the counter infront of me and walked away. Even on a bad day this is unacceptable. N wonder Maid Marion's pulled the rights to use their name in Summerside. High standards do not exist here.

Check out country oven a little further up the road. Even the odd bad plate from them and they usually make it right on the spot so you leave feeling valued.

To GSD, IM SORRY I inconvenienced you for a meal that...