A&W Canada — Restaurant in Surrey

They messed up my food. Had to drive 20 mins for a replacement. Asked for a complimentary teen since gas is so expensive and I had to drive all the way back just for a teen. Gurvindef was not at all helpful first he said it's because he has to ask the manager even tho he is a manager then he said he would but the system is down. I said if I pay can you and he said yes so I said then? And he reverted back to sorry were closed... even tho their making my 1 burger. The Till is closed yes but not the cooking machine n I'm asking for a complimentary burger so I don't see what that has to do with the food. It's just like say 1 thing and stick to it...

We all know how much gas costs these days n it's due to their mistake that I'm back here... probably would have been cheaper to go to my local location then the gas I wasted...

Worse A and W i been to. They have a new guy working there as a cook and the lady had to yell at him several times as he was under cooking the food. I ordered 2 breakfast combos with pancakes on the side. Brought it home to find out the pancakes were still half frozen. Hashbrowns were salty. I watch the staff put salt on hashbrowns when I thought maybe they were adding seasoning?? Needless to say don't go here if u don't want undercooked food or super salty food.

Customer service wasn't great at all. Waited so long for 25 mins for 2 breakfast combos and side pancakes...while 3 of them ,(2 guys and 1 girl) chat in their language and not even make the...

I had the pleasure of visiting A&W recently, and I must say, the experience was elevated thanks to the outstanding service from Lovleen and Raman! Lovleen’s warm smile and efficiency at the counter made ordering a breeze, and her attention to detail ensured my churros with maple sauce were perfect. Raman, working diligently in the kitchen, showcased incredible skill and teamwork, keeping the line moving smoothly while maintaining top-notch quality—my teen burger combo was delicious! Their professionalism, friendliness, and dedication made my visit memorable. A huge thank you to Lovleen and Raman for making A&W a standout spot—keep up the...