Boston Pizza — Restaurant in Surrey

This review is from Oct 2015

This is a review for the absolute best service we got from 2 young girls in this location. I did not have any food from this place but my 10 year old daughter, her friend and his family had dinner here. It was around 9:10pm when she got back home from an outing at the Cloverdale bowling centre and later for food at the Boston Pizza at 176 and 64th ave, reason being her best friends birthday. As soon as she reached home she changed and was about to go to bed when she noticed that she left her orthodontic retainers behind and was so upset that she came and told me about it and started crying, Cause she knew how costly it was and we were going to get upset about it. I took her to the place and talked to the greeter and described the situation. Without any hesitation the girl asked us where were u seated and gave us the permission to look for it. The table was all cleared and everything might have been dumped in the garbage. This girl (I should have asked her name) immediately checked with another person to see who cleared up the place close to an hour back and backtracked it. The other girl was already off shift. Without much thought she put on a pair of glove and searched the garbage bin and found the lost retainer. The joy and smile on my daughters face was priceless. I am extremely happy with the kind of out of the way service this girl has provided us. And the food as per my daughter...

Last night, my family and I dined at this for the first time, and unfortunately, our experience was deeply disappointing due to the unprofessional behavior of a server named Kaylee. After our food was delivered, no one returned to check on our needs, leaving us feeling neglected. When we called a server named Kaylee for help, she responded with a shockingly rude tone, stating, “I AM NOT YOUR SERVER.” As customers in a service-oriented establishment, we were taken aback by her dismissive and hostile attitude, which felt entirely out of place.

To make matters worse, as we were preparing to leave and head to our cars, Kaylee approached us and made an inappropriate comment, saying, “Why are you guys still here?” before laughing and driving away in her car. This unnecessary remark left us feeling disrespected and unwelcome. We returned to the restaurant to address the issue, but only a supervisor was available. We shared our concerns, and they provided us with the head office contact information and the general manager’s business card. This was our first visit to this location, and due to Kaylee’s unprofessional conduct and lack of basic customer service skills, we will not be returning.

I hope the management addresses this issue to ensure future guests do not endure a...

I had a terrible experience at Boston Pizza. Our server, Katya, was rude and unprofessional. She didn’t listen to our order properly and we had to repeat everything two or three times. We ordered the Strawberry Pineapple Splasher, but it didn’t taste the same as when we visited last week—it didn’t have any mint leaves, and the flavor was off. When we asked about the mint leaves, Katya said it wasn’t supposed to come with them, but we had it with mint leaves just last week, served by the supervisor!

She didn’t even offer us water or ask if we needed anything else. No chili flakes or Parmesan cheese, which we had to ask for after seeing her serve other tables with more care and attention. It felt like she wasn’t making an effort to serve us well at all. There was a noticeable delay in taking our order, and she barely came back to check on us. The whole experience left us feeling unappreciated and uncomfortable.

It’s disappointing, especially since we were regular customers. Boston Pizza seriously needs to train their staff on customer service and how to treat all customers equally. This visit was beyond frustrating, and we won’t be coming back...