Homestretch — Restaurant in Surrey

This was honestly the worst service I’ve ever experienced. We went there on Mother’s Day to watch the horse races, arriving at 2:15pm. We found a seat up top and waited over 15 mins for a server to come by. Since it was busy we decided to go to the bar for a drink. We were asked to return to our seats and order off the server up top. The bartender gave me a water and a menu and we went back to our seats. We waited another 25 mins for the server to come by and take our order. She did not have a pen with her so we gave her something to take our order with. At 3pm we had still not received our first drinks. We went back down to the bar to find our server thinking she must have forgotten us. She apologized and offered to bring up our drinks right away. We had also ordered food and were assured by our server that our food had already been rung in. We returned to our seats and waited an additional 20 mins and then went to look for a manager. It was 3:20 (over an hour since we arrived) when I spoke to a manager and had yet to receive anything-food or drinks. The manager apologized and personally went to get us our drinks. The server never came back for the remainder of our stay. My sons burger arrived completely wrong and had to be sent back. My girlfriend slipped and fell on the stairs as there was some spilled food that she stepped on and scraped and bruised her arm quite severely. An employee brought her an ice pack and asked her to sign a first aid form. She realized after the fact that she should have asked for a copy or taken a picture of the form, as she had signed it. When she approached a manager on our way out, she was treated extremely rudely. She asked politely for a copy of the form and was told that it wasn’t the managements fault that she hadn’t taken a picture at the time. When she asked to speak to a more senior manager than the one she was speaking with, she was given only a first name and told that if she wanted that persons contact information then she could look it up herself, as the manager she was speaking with was not willing to provide it. When she asked him for his name he rudely told her to read his name tag. She proceeded to take a picture of his name tag (his name was Corey) and he then gave her a one year ban!! I’ve never seen such deplorable treatment of a customer in the 25 years that I’ve worked as a server, supervisor and GM. This was the most egregious display of contempt towards a guest I have ever seen, especially considering she was hurt in their establishment. We were there as moms, with our Grandparents and kids to celebrate Mothers Day. We didn’t do anything to deserve this treatment; we were there for just over 2 hours and were only ever served the 2 rounds by the manager as the server stopped coming by. I will never spend another dime in this place and will never recommend this place to...

We were so pleased with our evening Friday night at Home Stretch. My family of ten had so much fun, most had never been to the race track before. It was a unique and fun experience! We really appreciated the gal who walked around and helped us learn how to bet. The gal that took our bets was patient and lovely as she taught us how to say our bet correctly, and Kiri our server, was so wonderful! She was a complete delight and was so kind and efficient. She made our experience exceptional.

Sandeep, the Manager who helped me to put this event together met me at the Bar and was a happy, kind warm person, with a true passion to make our experience wonderful. He truly understands exceptional customer service. He is a skilled leader and valuable asset to Elements Casino.

With thanks for a memorable evening and I know we will be back again with...

This spot, unfortunately, falls into that classic category of eateries with an incredible view and atmosphere—think revolving restaurants or waterfront locations—but with food that's just...meh. They've got a real gem on their hands with the horse racing backdrop, as watching the action unfold in such a setting is absolute bliss. However, the buffet was a letdown. The food looked appealing, but the taste was disappointingly bland. More like a cafeteria experience than anything memorable. The mixed drinks didn’t fare much better, with prices adding up fast and quality lagging behind. Maybe a more personalized dining experience could’ve turned things around, but as it stands, the food didn’t impress. The entertainment element,...