Browns Socialhouse Surrey Centre — Restaurant in Surrey

Restaurants are really in trouble...

I used to love this location but like all restaurants they have cut quality and increased costs. The last time I received an order from here was the last straw. I ordered through Skip the dishes, first mistake. The total for 2 people ended up being over $70 with tip. That's for a chicken burger and a rice bowl!! $70!!! lol

Ok so the foods going to be great for $70 right? nope it was inedible. The crispy chicken sandwich I received which I've had plenty of times in the past from this location was literally inedible. This sandwich has a fairly thick crispy batter which is fine as long as its actually cooked. Chicken breast covered in uncooked batter? essentially chicken breast with a half inch of gooey batter slime yummy. The dragon bowl my mom ordered was laughable. Keep in mind this is a RICE BOWL. This "rice bowl" literally had a tablespoon of rice in it!! like is this a joke?? lol anyways won't and haven't eaten here since. I'm pretty sure restaurants will be one of the first "classic" industries to go down the drain in these incredibly expensive times. If you read below that was my review from 2 years ago when this place served edible food still...

This is a nice convenient location near Surrey Central City Mall. Very friendly staff here. Whoever does the hiring knows what they're doing as I am always very pleased with the service. The food is good but a tad pricey. The crispy chicken sandwich is really good and huge I mean this burger looks like they do in commercials it's huge and stacked with fresh veggies. I also recommend the Dragon bowls also fantastic. Keep up the...

Before the last experience I had here, this would’ve been a five star review. I come here a lot for the brunch. The food is always amazing, On the other hand, the service I received from the manager last time is not ok with me. I’d really like the owners and other managers to know. I was going to brush it off like it wasn’t a big deal, but I really didn’t appreciate it. Myself and my boyfriend like to sit in the patio area we went to sit in the booth and they were both dirty. There was a lady in a green dress, darker skinned, I had asked and found out she was a manager. When we told her the booth was dirty, it was a look of attitude and frustration that she had to clean it. I’ve worked in the restaurant business before, Unfortunately, your staff doesn’t always live up to your expectations. It is no excuse to treat customers with attitude and sass. I had expressed to the waitress. I really didn’t appreciate (the managers) attitude and wanted to speak to somebody further about it.. The waitress that I had told then went and told the manager directly what I had said. No customer confidentiality at all. Then the manager obviously comes out and tries to apologize, I told her yes I felt that she was rude and it was not appreciated. The apology seemed very fake and not genuine at all. I pay very good money and I tip well, this experience has unfortunately turned me right off of this place. If you are this great establishment that I believe you are. You will talk to this individual and get to the bottom of the problem. I am sure, I’m not the only one that has complained about...

Worst Browns restaurant I've ever been to. We went on December 13 2023 for Christmas lunch from work. We were seated in the main lobby area where there are no windows at the top so it is basically open. There was a black curtain hanging in front of the opening but that didn't stop the King George blvd traffic noise or construction noise. They had the overhead heaters on but the noise was unbearable. We couldn't hear each other talking especially with other guests seated in the same area and proximity. Our waitress was too busy serving a majority of the restaurant so we sat around for 30 mins before our food order was taken. We waited another 45 mins for the food to finally arrive. The restaurant needs to understand that people come during work and that means they have to return to work on time or at least within a reasonable amount of time. We pretty much spent our lunch break waiting to be served. I asked a male employee who was dressed up so I'm assuming they were the manager for some salt and he said ok. He never came back and so I had to call upon a different waitress. My wife and her co-workers went to this restaurant for lunch earlier this year and had the same experience. After waiting for so long for their food while their lunch break was about to end, they told the waitress that they would be taking the food to go as they were not able to eat in the restaurant. Management needs to be fired. I would never go...