Tikka Shikka & Wok — Restaurant in Surrey

On Saturday January 25th @ around 8pm I ordered takeout from here. I placed an order for 2 manchurian chicken chowmein and 1 manchurian chicken and a mangolian chicken and I requested it to be medium to hot spice level. When my family and I where eating this it was really awful, the noodles had no taste at all and it was really dark in colour. The manchurian chicken had no taste at all and the mangolian chicken was the worst thing ever. I recommend not getting that. It had this really strong awful taste I cant describe it it was almost sour/vinegary. I called the restaurant to complain about the order and the female receptionist apologized stating that they have a big party and that the kitchen is busy with that. I had told her that we are customers too and that the kitchen shouldn't focus on the party only because we paid almost 50$ for the food we got and it's not right to ignore other customers for a party. She spoke with her kitchen staff and she told me she would have the owner call me tomorrow (sunday) morning and I gave her my name and phone number. Sunday morning I recieved no call and it was around 3 to 4 pm that I called again asking to speak with the owner. I was told that they wont be in till 6pm and it was the same lady I spoke with last night, I again had given my name and phone. It is almost 8 pm and no call yet. This has been the worst customer service for what I have experienced. I believe the owners have changed and they dont take there reviews seriously. I use to love this place and prior to mezbaan opening it use to be Red hot chili pepper house and then chilli pepper house now mezbaan. If you want your money's worth of food I recommend going to another place. I'm still going to follow up with the owner....

*update, been exactly 1 week and no...

Ordered takeout at 230 online. Comfirmed and told 30 minutes . Wife showed up at 3 and told 5-7 minutes. She waited there until 335. I think they just didnt bother to make our order until she arrived to pick it up.Nothing offered for problem. Some places will knock a couple bucks off or throw something small in extra not even a sincere apology

Spicy chili garlic dumplings. Way too much of a thick bland sauce that had next to no flavour and dumplings were doughy. 4 out of 10

Veg samosas were alright and tamarind sauce was good. 8 out of 10

Szechuan chicken dish looked nice but was very bland and sauce was hot but chicken was cold. I think they just throw cold pre cooked chicken in sauce. 4 out of 10

Now the rice.... what the hell. It was hard,cold and it wasnt cooked properly. Rice should not crack when you bite it. This is unforgivable for an Indian / Chinese restaurant 0 out of 10.

I really wanted to like this place as its literally a 15 second walk from me but a real long wait when they are not busy and underwhelming poorly cooked bland dishes make it so id propably not go back. There is much better options.

Food was spicy just not...

Pathetic food and worst customer service ever ! I ordered 4 items and all were awful, stale, overfried manchurian, burnt hard laccha paranthas. When I called them to complaint about the food, the manager argued over the phone. Never ever such thing has happened. He asked me to bring the food back which I did and he made me talk to the chef. And his chef argued with me too. The chef even said may be this is my job to order food and eat some and go back to the restaurant to ask for refund. All I said is I want refund which he didn't give me! I have only once had bad food from a restaurant in Vancouver and they apologized right away and offer me different food. These people lack the sense of accepting their fault that they dont cook good food. A lady sitting there ordered Munchurian and you can read her comment as well. I dont know how they are in business, should close down soon. They give me a voucher BUT who will go to this place again ? Wasted 50$ and they got great pleasure in selling garbage..which in the end I saw the chef taking back to the kitchen..may be sold to someone else. They have no respect, courtesy and good food. I wish I could...