Tim Hortons — Restaurant in Thunder Bay

Quite poor customer service. I had come here after work to stop for a quick drink, around 5-6pm, and it took 8+ minutes for my order to be taken. I had walked in, the drive through was empty. There was someone in the drive through area cleaning the area, and a person at the front counter right in front of me, also cleaning, and a person in the lobby cleaning. I had watched 3-4 cars come through the drivethrough, have their order taken and served, not busy at all while I waited for someone to take my order. After waiting so long, I started to download the app to see if I could order online just so I didn’t waste my time going in there and hoping for my order to be taken, which was then when someone finally took my order.

The thing is, in the morning the service is wonderful. I’ve been through the drive through in the morning and the service is always correct and quick, going as fast as possible. Honestly, will not order here anytime after the...

I recently had an incredibly disappointing experience. The customer service was unacceptable—staff were rude, inattentive, and seemed completely disinterested in helping customers. It felt like my presence was an inconvenience rather than a priority.

The food quality was equally poor. I received was stale and unappetizing.

To make matters worse, the hygiene standards were alarming. Tables were sticky, the floors were dirty, and the overall cleanliness of the location left a lot to be desired. This made the entire dining experience unpleasant and uninviting.

I used to enjoy visiting Tim Hortons, but this experience has made me question ever returning. I hope the management takes these issues seriously and works toward significant...

Had the worst experience..the staff messed up my order at the drive through and was outright rude about it at the window.When I asked to speak to someone in charge she said " if you have any problem, go to the website and complain" and walked away.It was an early middle aged woman who claimed to be the manager.As a loyal customer of Tim Hortons for several years,I was baffled at what the standards have come to. This experience has greatly impacted my perception of the brand, and I would not like to order from there anymore.I sincerely hope that the staff involved receives the appropriate training to handle situations with professionalism and respect...