Tim Hortons — Restaurant in Thunder Bay

I went there tonight to pick up my landlord who was having coffee with two other coffee friend's and this homeless woman started threatening our table loudly yelling and swearing at myself and the rest of us at the table we were sitting at I didn't feel or think that this was very good that the staff didn't hear or see her doing this and that they did not ask her to leave the restaurant for this bad behaviour and then when I finally did leave with my landlord the homeless woman chased me out of the entrance doors behind myself and my landlord mumbling and babbling don't think I will go back to that Tim Hortons on Cumberland St North if I can avoid it and over the holidays I had some tim cards given to myself from family as Christmas presents and spent them at that location 3 or 4 times in the past week and a half looks like I will have to be more carefull where I go in town if I have to pick up someone up I'm...

When I ordered an iced coffee and it was filled to the top line with ice and half empty after 2 sips I brought it back. I said I'd like another one because I'm not paying for ice and the supervisor said that's how they're made and you drank half. I said that's not how they're made because I drink them from all locations as I work in home care and I average 4 a day and I know they shouldn't have that much ice. And it's half drank because I took 2 sips and it's half gone. Well the attitude I received, especially from a supervisor was uncalled for. She was probably the one that made it and was embarrassed but she knew it was wrong and if she didn't she shouldn't be staff never mind supervisor. Then she told me I was being rude. Well I wasn't but even if I was I'm allowed, I'm the customer...

If this is the Tim Hortons on Cumberland and Munro, I do not advise to go. They're very inconsiderate of your time and patience. Even though I was in que for literally 25 minutes they wouldn't take my order because I was 3 minutes after 6pm! I had to order something because I was in que with nowhere to back out of the line! After all that waiting was so very UNNECESSARY. TO KEEP 16 CARS IN LINE WAITING FOR THAT AMOUNT OF TIME WAS RIDICULOUS TO SAY THE LEAST. NO FREE COFFEE, NO HI! SORRY FOR THE WAIT. JUST "$10.78 MA'AM" I WAS UTTERLY DISGUSTED AND DISAPPOINTED WITH HOW INCONSIDERATE THAT WHOLE TIMMY'S WAS. NEEDLESS TO SAY, I DIDN'T GET ANYTHING FROM THERE AFTER THAT LONG A$$ WAIT AND WILL NEVER RETUN THERE, NO WAY, I AIN'T NEVER GOING THROUGH A DRIVE THROUGH WHERE I CAN'T...