Osaka Sushi — Restaurant in Timmins

I regret to have to leave a bad review because I go to this restaurant all the time and it is my favourite in town, however I received the worst and most condescending service today. If it wasn’t for the fact I still have hope for this restaurant it would be only a 1 star review.

As soon as we were sat we received a cold welcome. We ordered from the menu, and my friend received the wrong menu item and the supposed manager told us that we were mistaken and she refused to bring us what we had ordered. We were firm about receiving what we had requested, her excuse was that she didn’t know her own menu and that was somehow our problem. Again we were firm about receiving what we requested. At no point did she offer any resolve to our grievance, instead she got annoyed with us and began to raise her voice. At this point we were very insulted and decided to leave.

Be warned that eating at a restaurant, you wave any right you have to receive a respectful service and if you’re insulted and leave you are bound by law to pay someone to talk down at you.

Yes you guessed it. They called the cops. We were accused of eating half our food and leaving, which we didn’t eat half, and the police came to force us to pay for our food, which we didn’t steal or covertly dine and dashed. We left out of disbelief of the repugnant service we were receiving. In front of the bad server/manager. We didn’t deny leaving, we paid for the food. We were unaware of the binding contract of if you ordered it and it’s bad you still have to pay for it regardless if the food is trash or the service is trash. I can understand the need to involve police if we straight up dine and dashed but in all honesty the level of service we received made me sick. IT WAS DISGUSTING! We lost our appetite. The server at no point held herself accountable for her role in this escalation. We simply refused to be treated that way.

To top off the insult, the table next to us told the police we gave the server a hard time and ran out the door. RAN. We are hard working people that drove 32 hours that day and the one thing we were looking forward to was eating at this restaurant and now my positive experiences of eating here are forever tainted by one waitress who probably was just having a bad day and took it out on us.

I will never eat at this restaurant EVER again. I’ve never felt so insulted in my life by...

2024 winter - last winter was my last visit at the restaurant and it was horrendous. I went in before rush hour and the place was dead. I expected to be seated on the opposite side or the restaurant were the two seaters were due to them shifting around thier front end. Instead the waiter brought me over to a single seated table with the dirty dishes right up beside it and expected me to sit down to eat by the dirty dish rack and in the way of the robot they have going back and forth with orders. I asked for another spot and pointed out the dishes. After a small back and forth with a disgusted glare from the female staff, I was then placed in the two person section were couples were sat. Again tis not busy but I was promptly ignored by the staff and my food was only delivered by the cart. I made myself small and quite with only ordering a few things while getting nasty looks from the female staff who all of a sudden couldn't speak anything but thier native lounge. So I only even got one drink and never a refill until I politely asked another guest beside me if she could draw a staffs attention over. Shame cuz I use to love this place. Also the manager never cleared up the past situation with me and I remained blacklisted by them for deliveries as every time I called the manager was suddenly gone.

2022 - Loved it till i got a order that said was suppose to come in a hour. Called after a hour and a half. The lady on the phone said she would see were they were at and call me back. Had to call back 20 mins after. She was annoyed and i was about to cancle order when it showed up. 2hr and 30 mins after placing order and 1hr and 30 mins after she said it would show. The driver was rude and said i was the last on his list. I called to order again and found out i was blacklisted from delivery after they claimed thier deliver system was broken twice. Good food but this has to be the worst experince. No manager on duty to talk to about this.

Its a shame, i love the food from here as its one of the best in town. Always had a decent experince going in except for some items never showing up after order. Wish the manager had gotten ahold of me to sort this issue out. Lest it wasnt the guy who turned my meal into salad in the backseat of his...

I have never done this. Went in around 4:30 pm for dinner. Was greeted and service was good for about the first 30 mins after it got busy due to it being a Friday night. We got our appetizers and drinks within the thirty minute. AND now it goes DOWNHILL FAST. We waited an hour between the appetizers and to get our sushi rolls. In this hour we saw everyone else get theirs. We originally thought it was taking long because of how busy it was….. NOPE. They gave our 4 rolls away. Still waiting we finally got someone and we asked what was taking so long and she went to the kitchen and checked she said there was no order placed. During this hour in between NO One checked on us to for anything even to offer us more tea. When they did come back they asked if we were done. We didn’t even get our rolls left. When we got our rolls we only got 3/4 rolls. We waved them done and asked for the check because we had to leave. She brought the card machine and we wanted to pay debt but……. THEY said NO DEBT and there was no sign anywhere that said that thankfully one of us had credit to pay. And when she brought the receipt she thunked it on the table and left. We were there from 4:30 to 6:20 Awful service ih and they gave away our 4th roll as well to another table. Food was good but...