241 Pizza — Restaurant in Toronto

Super frustrating experience here tonight. Ordered my regular order by phone, had it arrive with incorrect ingredients, very sloppily assembled and with some meat ingredients totally uncooked and cold to the touch. Called into customer service, who were great, and were assured that the correct pizza will be cooked to completion and sent within 30 mins. After an hour, I called back to inquire as to the location, and was told it was closeby. When the driver arrived, it had the same incorrect ingredients and was even less cooked than the first time, with the dough collapsing in the middle, partially raw. By this point it was more than two hours since my initial order. Asked driver for a refund, who was very apologetic and had to deal with the restaurant manager on duty, Michael, who failed to read the return order from the CS team and kept refusing to issue a refund as the original receipt showed the ingredients it was sent with, not what I ordered. I explained multiple times that not only was the order taken wrong, the meat and pizza itself was uncooked and inedible. I had to call through to the call center twice and have the CS to direct the driver to give me a refund for him to comply, as Michael kept telling him to leave and let the call center handle my (debit) refund. Finally I was given a cash refund as the driver was unable to access the refund option on his machine, and a credit was extended but I will likely not order from this location again. Michael and his poor attitude towards accountability and client satisfaction could learn a thing or two about how to handle these types...

First ever order from this chain, probably the last. I ordered two Detroit-style pizzas with fries and a 2 liter. Everything was super fresh, which is why I gave this a 2 star and not a 1. Unfortunately, both pizzas were mostly dough with very, VERY little sauce, almost no cheese and little pepperoni.

I called back to get a refund but they told me I had to give two intact pizzas back in order to get one. First time I've ever heard of this especially with food hahahaha. I had to opt for the other option which was to have new pizzas made. Even though they still told me I needed to give the pizzas I had back. I don't know, kind of crazy. (Each was missing a couple slices.)

But hey, at least the food was...

Perhaps my worst experience being in Toronto so far.

I was just passing by when I decided to get something to eat from the 241 pizza. I ordered a Penne Pasta which was $10, and paid a $100 note.

The cashier was an Asian woman who was skeptical about my note, which I withdrew from the TD bank next to it.

She stared at it for 5 mins and then asked me if I have another note. I gave her another. She stared at it for another 5 mins all clueless.

That's when I realized she has no idea how to check notes and all of it was based on my appearance/skin colour.

I cancelled the order and left being as patient as I can be, honestly I still cannot comprehend the disrespect they showed me, it's my own hard...