Cafe Serano — Restaurant in Toronto

Hello my dear friends I hope all is well! I have discovered another special cozy cafe I had to share my review Recently I moved into the neighbourhood, so I’ve been out and about and discovering new haunts! Cafe Serano sitting on-the North East corner of Pape at Gamble Ave. So great for those of us in the hood. I came here a few weeks ago with a good friend of mine and I’ve become a regular right away! From the moment you enter the cafe it’s hopping and bopping with LIFE!! I love the Greek music makes for the wonderful atmosphere.Somehow I feel like I’m being whisked away to the Greek-islands(on my bucket list)I have become addicted to their delicious chocolate eclair when you bite into it your tastebuds are dancing the chocolate and cream are so smooth Oh God it’s so delectable!!

I NEVER feel guilty after all we all deserve a sweet treat every now and then For me it’s more frequent but worth it every time.

The customer services warm and inviting kind and even though I’ve only been coming here a short while the staff already remember me and always greet me with a smile!

If savoury is more your style they have various different selections of sandwiches. I love the Americano done to perfection YES my friends you must explore this new haunt of mine and before you know it it will become a wonderful habit and a delight See ya...

I had the misfortune of visiting this establishment, and I must say that it was one of the worst experiences I've ever had. From the moment I walked in, it was clear that this business has no regard for providing good customer service! First and foremost, the staff were a bit rude and dismissive. It felt like I was inconveniencing them by being there, and was met with nothing but indifference and even a hint of annoyance, before finally being acknowledged/greeted by one of the female employees. I had asked a few questions about their products, and it was like pulling teeth to get any sort of information out of them! The overall atmosphere of the business was unpleasant. It felt very unwelcoming, which only added to the already negative experience. It's clear that the management of this business doesn't prioritize creating a positive environment for their customers.The only positive thing is the quality of their pastries, which I will give them 2 stars for. I strongly advise against wasting your time and spending your money at this establishment, as they don't value or have any respect for their customers. The staff's attitude and complete disregard for customer satisfaction make this establishment one to avoid at all costs. Save yourself the frustration and disappointment and take your...

I’m a black teen girl from the west end so i’m not used to having what just happened to me happen and yes Pape is diverse but I totally did not feel welcome at this Cafe. I never ever write reviews but I feel so uneasy after leaving. I’ve been to the larger Cafe at Pape Station and all was good there but here, I enter. The store is empty there is one person eating and one person getting their food and three workers behind the counter. I wait standing for a good 3 minutes before asking if I can order something. Now for the customer service, no hello, no smile just a blank stare as if I was disturbing their peace?? I just felt like I shouldn’t even be there. Then after I ordered the guy who took my order kept making eye contact with me so I assumed my order was ready as I ordered something simple. But he goes to what appears to be the only POC working to hand me my food, and as she hands me my order, she doesn’t even say anything they both just stare at me, no “here you go,” no “have a nice day,” just a very unfriendly look. Hey maybe i’m overthinking and they were ALL just having bad days but I definitely won’t be going back if i’m treated like a nuisance when I just want a...