Easy Sweets Baked Goods — Restaurant in Toronto

What a complete disappointment of a cake I just received.

I have ordered from Easy Sweets a few times in the past with no issue. Cake was decorated well and tasted great.

This experience has left me completely speechless.

After placing my order, I was informed 4 days ahead of my party they were going to be closed on the Sunday I needed it for the party (the cake designer said it was a last minute decision by the owner)…and I needed to pick it up by 2pm the Friday prior. Excuse me, but if you have customer orders, it is proper business practice to fulfill on your customer obligations!! I had to take a day off work for a cake delivery?? On top of that – how fresh is this cake going to be if it is baked 3+ days prior to the party??

Well… I agreed to that as I have no way in finding a bakery that is dairy/nut/egg free that can make a custom cake on a few days’ notice.

Now…the cake. My request was a very easy white slab cake with a rainbow drip around the sides. I provided numerous photo samples and a copy of the party invite to understand the colour scheme (but really, I’m sure everyone knows what colours are in a rainbow). Also, a paint palette to place on the cake.

The cake I received looks like an amateur decorated it and the colours are terrible. They used gel icing to make the drips which I could have probably done better myself and there is no red anywhere on the cake. Instead, the “rainbow” on my cake is blue, forest green, dark purple (almost black), yellow, and orange. The paint palette on the cake was printed on an inkjet printer with paint colours forest green, blue, brown , orange and royal blue.

My discussion with the designer after receiving the cake was beyond frustrating. She informed me that I didn’t specify I wanted red (so my photo samples, emails, and verbal explanations weren’t explicit enough?), then she went on the say when she tried decorating with red it looked like blood (??). She then went on the say that she could have used a different type of icing material for the cake but it would have cracked after 2 days in the fridge. On top of that, the printed invoice on the cake box clearly says rainbow drip and name in red icing.

I am so disappointed. After all this, I’m afraid to...

My wedding cake pops were packaged in a normal cake box, but since they were higher, the lid did not close. When I picked up my order they handed me a box which was taped open with a piece of plastic wrap covering the large open portion. Shouldn't a professional bakery have proper boxes? The cake pops did not even make it to the event without all touching and destroying the icing design (only a 10 min drive, with someone holding them on their lap). The person I was dealing with told me that if I came back to the bakery in the future I could get a refund. Now that she is not working there they are refusing to give me the refund even though I have sent them a copy of the email. Extremely poor customer service. It's not about how much the cake pops cost, it's that I was not able to serve them at my wedding. Instead of being apologetic they are rude and unhelpful. DO NOT PLACE ANY IMPORTANT ORDERS...

Terrible experiences with easy sweets. Reached out for a birthday cake and was told I need to place the order within two business days of when I need it. A few days later I called to schedule for 4 days later and they refused to take the order.

We also used them for our wedding cake and they didn't deliver the agreed on product. Was missing the cake topper on a $550 product that was...