Gryfe's — Restaurant in Toronto

Customer service Issue :I usually love coming here for bagels, the staff are always polite and very nice. It’s a part of my community that I really enjoy. However, my experience today was very disappointing.

There was a new staff member, a woman with short curly hair wearing a floral dress, who was extremely rude. She asked me several times how many bagels I wanted. I answered clearly (four), but she kept repeating the question with attitude. Finally, she said in a rude tone, “I just need to know what bag to use.” I have never been spoken to like this here before. Not everyone orders by the dozen, just wanted four.

When I decided to add one more (making five), she repeated “five?” with a rude expression. I also noticed her being dismissive with other customers as well.

This is not the welcoming service I’m used to at your store, and I hope it can be addressed, as it really changes the experience...

If I had to describe a Toronto bagel, it would be this.

Going into this location on a rainy September morning, I was welcomed to a soft clean bakery. The person at the desk was helpful and accomodating. I got a Loxurious on an everything bagel and man, that was perfect. It was soft, pillowy with a slight bite from the crust. Even the cream cheese was pillowy and uniform, no dried out spots or uneven spots. The veggies were crisp and added no moisture, like who needs a wet bagel??

I wish there was something dill related, for some complementary flavors but I respect what they're doing. Will definitely pick up something if I'm ever...

Reminds me of the yummy freshly baked rolls from back home..my 3 year old son loves it and could eat about 3 of them. The best bagel ever! The only downsides are they seem to be getting smaller and smaller in size and sometimes the people who works there rips you off. They don't give the right count. I did not intend to count them as I usually don't but one time as I was transferring them into the plastic that they provide, I noticed I did not get a dozen but only 10 bagels.. I was disappointed because we love the bagel so much, every single...