IL FORNELLO - Bayview Village — Restaurant in Toronto

Our experience at Il Fornello restaurant in Bayview Village was terrible like a horror movie, absolutely unimaginable and bizarre. We were 3 adults and 2 teenagers. We came to this place on Sunday, September 15, 2024, soon after 4 pm, dressed up, and in anticipation of fine Italian dining and hospitality. The hostess seemed unsure about where she would seat a family of 5. She then joined 2 tables for us in the corner very close to the entrance, a high traffic area and the most inconvenient spot. We would really prefer a quieter place further inside, especially because one of us has recently had 3 heart surgeries. It was hard to imagine that this could be a problem when there were only 2 other guests at that time. For some reason didn't like this idea and tried to convince us that literally all tables were booked and were about to be taken in a few minutes. This didn’t make any sense. There were no “reserved” signs on any tables (reservations are not assigned to specific tables anyway), no party was going on, no people were lining up to enter, and the typically busy dinner time was still a couple of hours away. Even an hour later the restaurant remained mostly empty, as can be seen on the photo taken at 5:26 pm on the same day. The hostess hinted that we were free to go if we didn’t feel like sitting at the table prepared for us. This didn’t sound right, so we asked to see the manager to find out what was going on, but we were told that the manager was unavailable and would not be available until next week. In the meantime we were unpleasantly surprised even more when our server handed us visibly dirty and sticky menus. He didn’t mind if we moved to another table, but he called another server named Guillermo, to clarify the situation. Guillermo showed up extremely agitated for no apparent reason. He claimed to be the manager (another lie!) and started yelling at us. He screamed something like “you are not welcome”, loudly declared that we were banned from being served in this restaurant, and even threatened to call security, as if we had any desire to stay or come back to this place ever again. In fact, his unprovoked and exaggerated reaction made us feel very insecure. We walked away puzzled and traumatized because of such absurd and inexplicably hostile behavior of this restaurant’s staff. P.s. Right after this incident we entered a Mediterranean restaurant Tabule located side by side just a few meters away where they gladly seated us around a large convenient table at our first request and served us delicious food in a very...

My family and I recently had the pleasure of experiencing exceptional service at il fornello. From the moment we walked in, we were greeted by a friendly and attentive staff that made us feel right at home. Every aspect of our visit surpassed our expectations, and I cannot speak highly enough about the quality of service provided.

First and foremost, our server Emon, was incredibly knowledgeable and professional. He demonstrated a deep understanding of the menu, offering insightful recommendations and answering any questions we had with ease. He’s attention to detail and commitment to ensuring our dining experience was top-notch was truly commendable.

Moreover, the level of efficiency and timing displayed by our server and staff was remarkable. Our food and beverages were promptly delivered to our table, and each course was flawlessly timed. It was evident that the staff worked cohesively to ensure a seamless and enjoyable dining experience for all patrons.

What truly set our server Emon apart was the genuine warmth and friendliness he had for us. He engaged in pleasant conversation, creating a welcoming atmosphere that enhanced our overall dining experience. His genuine smiles and positive attitudes were contagious, making us feel valued as a customer and leaving a lasting impression, specially to our kids.

Additionally, Emon was attentive without being intrusive, striking the perfect balance between being readily available for any request and giving us the space we needed to enjoy our meal. This level of attentiveness added an extra touch of luxury to the dining experience and showcased his commitment to providing exceptional service.

Lastly, I must mention the impeccable presentation and cleanliness of the establishment. From the elegantly set tables to the well-groomed appearance of the servers, every detail was meticulously attended to. It is evident that the management places a high priority on creating a sophisticated and inviting ambiance for guests.

In conclusion, our experience at il fornello was nothing short of outstanding. Emon went above and beyond to ensure our satisfaction, demonstrating expertise, efficiency, warmth, and attentiveness throughout our visit. I highly recommend il fornello to anyone seeking a truly remarkable dining experience with exceptional service. We will undoubtedly be returning to enjoy their fantastic service and exquisite...

My friend & I went to this location and absolutely loved the food but we hated the service . I'm hopping that the ILFORNELLO's manager read this and respond to my review. We went there on Friday around 1:00 in the afternoon, the place was very busy . The waiter offered us a table....... It took him at least 20 min to come back to us and asked us what would we like to drink and left ..... another 10 min to come back and got our order . ..... finally he came back with our pastas ( delicious , yummy ) he offered us cheese and we said no ( very inpatient ) he poured some parmesian cheese on the table and didn't bother to clean it up ( it ruined my friend's sleeve.... I asked for pepper and even though my friend said no to the pepper he still put some on hers..... ........ finally we were done and although we had left overs , didn't want to take it with us avoiding another accident. He brought the machine and my friend punched in 15 percent tip just because of the class of the restaurant and the good food. After we were done he looked at the paper and asked in a very rude way pointing at the paper with his finger what is this???!!!! only 75 cent....... My friend said what do u mean I punched in 15 percent and at this point I interrupted the conversation and took over. I looked at the bill and found out that instead of charging us 42 dollars he charged us 4 dollars and 20 cent that is why the tip was 75 cent. ( his mistake and his rude behavior) ... wanted to talk to the manager right away , my friend didn't feel good at that point and we left 50 dollars for the food and the tip .... we left very unsatisfied with the service from this waiter ( tall , middle eastern , dark skin gentleman with an Indian accent ) . The service ruined our time and we couldn't enjoy our food and at the end very very rude reaction to his own mistake ..... I had to share this with you that no one else go through what we went...