Popeyes Louisiana Kitchen — Restaurant in Toronto

Do not go here if you are in a rush or on any sort of time constraint as they waste your time. I went here wanting to order a promo for the the 2 sandwich combo that I had on the app to order but they couldn’t take my promo because I didn’t have “physical proof” so I had to go back home grab the mailer coupons that everyone and their mom gets to show “proof” of the coupon. I kid u not this promo has no special code or anything to take it to this extent. After I settle my order I waited 10 minutes for it to be ready with no Uber orders or customers before me bare in mind that I left then came back to the people after that order still didn’t get their food.

As I receive my food finally I check it to make sure that everything I ordered was there and of course they forgot the sauces that I PAID FOR asking me if I want “ketchup or hot sauce” NO. I want the sauce I paid for.

Now I get back home opening what’s in the bag that is my order which is the 2 sandwich combo and I can tell you that I got my sandwiches but where is my combo???!?!! This amount of fries for TWO COMBOS can feed my 7 years old brother and he’ll still be hungry. Extremely disappointed this should be 0 stars but because it’s the only one open in the area past 11 I guess it gets one. I hope Sukh re-evaluates her job it is easy to tell which people do their job for the pride and which people do it just...

First off, I have never liked the fries or sides at Popeyes, so when I refer to the food, I am only talking about the chicken (pieces and tenders). For some reason, the chicken at some Popeyes locations tastes better than other locations. I'm not sure why, my best guess is that it has to do with how often they change the oil. This particular Popeyes (Weston and Lawrence) is consistently good, always fresh and the flavours pop. My family has always done take out so I cannot speak for the delivery or dine-in experience (even when dine-in was an option). We order in advance through Skip The Dishes (Pickup option). It's always very fast, put in the order and go to pick it up, (about 15 to 20 mins), it is ready by the time we arrive, and since payment is through Skip, it's very convenient, just show them the Skip order number and voila, the food is already there prepared, packed and ready to go. Staff are usually reasonably friendly, and even if there's a line, just let them know it's a Skip pickup order and they'll give you your order right away. Popeyes is our family's favorite fried chicken (other than homemade) and even though there are 2 other locations closer to us, it is worth the extra time to go to this location due to the consistent better taste and quality. So, if you like Popeyes, this particular location does...

I had the worst experience at this location and I come here all the time but today the cashier decides that she does not know how to do her job correctly which is taking orders as they come in on Friday October 20, 2023 at approx. 12am I made the manger aware of this and the supervisor and her responses was to argue back and have their employees video record my complaint without consent after having me wait over 10 minutes to order even though the store was empty and the food that I wanted which was spicy chicken AND NOT MILD was not even ready along with the fries as a result they gave me cold stale food that’s been sitting that all day after my wait time is grounds for fresh food this location is already known for food poisoning so when I could not receive what I had requested a refund in which the manager kept denying asking me “why” is that apart of her job title? Or is that policy in the Popeyes handbook somewhere? All employees in the following photos below need to be fired this IS NOT nowhere close to how you should handle individuals especially as “customer service associate” is associated with your job title. You messed with the right customer though A CHANGE WILL HAPPEN. Because corporate is...