Qoola FRESH — Restaurant in Toronto

First of all, listen it’s great food & I adore coming here. However, there’s two workers who are always giving attitude when I’m there. I always ask for gluten free bread, one lady runs to the back and check, looking annoyed/rolling eyes because she’s dealing with other things, which I understand. I feel like I’m inconveniencing them when they have a gluten free option on their menu. and the lady with the glasses responded asking if I wanted the regular focaccia bread on top of the counter because the gluten free slice was small.. I emphasized I needed to have any “gluten free” bread option, I’ll feel sick with regular bread. It just sucks, the manager had mentioned that when I come back they’d ensure they’d have more gluten free bread. Again, the sandwich is phenomenal when I ordered it but I wish they just ensured they have more gluten free bread. Not to mention I saw a dark black/brown hair in my salad once in which I tossed(I have blonde hair).. I apologize for complaining, it’s my favourite place at york to eat.. but I just wish they had more stock in gf options or provide more clarification in what is gf & wish the service was more positive overall. it’s unfortunate because the place has such great healthy food options. I hope it’s better when I go...

Do not waste your money and time here! The staff is extremely rude. I went in and said excuse me three times because I had a question about their yogurt, and was ignored every time, and the girl heard me because she made eye contact with me. The third time i said ‘excuse me’ another worker looked at me and rudely said ‘what do you need.’ Learn how to talk to people and acknowledge them, especially your CUSTOMERS.

In response To the owner: I said excuse me two times before saying it louder the third time to ask a question about the product, not order something. I didn’t know you had to wait in a lineup to ask a question about the product. On the third time after saying excuse me to get someone’s attention, you responded ‘WHAT DO YOU NEED?’ I’m sorry but you have no right to speak or SHOUT to customers that way regardless if it’s ‘busy’ and you’re doing other customers orders. I have come here before but will not...

Trust me when I say that it’s not worth your money coming here. I’ve been a regular customer since 1st year of my studies at York university and I am in my 3rd year now. I always order the yogurt power bowl and I realized that they progressively started putting less of the ingredients while increasing their prices. I asked the manager of the restaurant if they charge extra if I ask for an extra serving of a specific ingredient and she clearly said that they don’t charge extra. I shouldn’t have to ask for an extra serving if they weren’t being so stingy in the first place. Since they said they didn’t charge extra, I kept coming. Then out of nowhere, they saw me coming in to order and claimed that they charge for the extra serving when they already know who I am. Very disappointed and never coming back because of how rude and cheap the...