Starbucks Coffee Company — Restaurant in Toronto

Literally the worst customer service I have ever experienced. One woman at the front was so condescending - I had a horrible morning finding out some devastating news and was so excited for my morning coffee. I had my 6 month old puppy in my arms who I can’t leave tied up alone outside yet because she gets too nervous. She was calm and staying in my arms. There was no one at the front for so long (they waited so long to serve me) just for a woman to come up and tell me they couldn’t have dogs inside. She was so condescending and rude - I told her they didn’t have what I wanted on the menu to order ahead and she said well you can’t be served then. I asked if they could take my order outside and I’d give her my card and she said no. I couldn’t believe it - she wouldn’t go the extra step to make it more accessible for me and my dog, and would have rather risked losing a customer. I will never ever return. I wish I got her name cause she...

I had a very disappointing experience at this Starbucks yesterday with a Barista named Lia. I politely asked a simple question if it had 3 full pumps of pumpkin spice were being put in my drink and her response was unnecessarily snappy and rude. After finishing my order, she made my husband’s drink and essentially slammed it down on the counter, sliding it in a way that caused coffee to spill all over his lid and the counter..to which HE cleaned it up after. Not her.

Her attitude and lack of professionalism left a really negative impression! In addition, the drinks were nowhere near the Starbucks standard I’ve come to expect over the years. Mine tasted like nothing more than hot brown cinnamon water, and my husband’s drink had no noticeable espresso flavour at all. It’s unfortunate, because I usually enjoy Starbucks, but this experience was enough to make me not want to return to this location again. I give this...

Understaffed and slow!!!!

I’ve been meaning to write a review for this location for a while now but I always let it go. But today was the cherry on the cake. I ordered online and paid for a Pumpkim spice and got a cup of milk. $7 for a cup of milk that went to waste. Literally milk, looks like the person who made it forgot to add the PSL sirup and the coffee to my latte. Thank you Starbucks. Also watch out for parking, because its starbucks you would assume its free parking but its not. I parked there once to grab my coffee and got a ticket.

If you ordered your drink at this location, make sure you try it first before leaving the store. I keep insisting on picking up drinks at this location because its on my way but its 50/50 disappointment. I always order online from home ahead of the time, so I can just stop and grab it. But 90% the time I get to the location and the drink isnt ready yet. A lot but a lot...