Starbucks Coffee Company — Restaurant in Toronto

Sometimes the staff here is nice, but I recently had a frustrating experience. I placed a mobile order for a drink, but when I arrived, they hadn’t made it yet because they didn’t have the substitution I requested. That’s understandable, but I had to stand there for about five minutes with my empty cup before I could get anyone’s attention to ask about the substitution. When I finally did, the employee just said, “I know that’s your cup.” While I get that it can get busy, I didn’t appreciate the tone. OK, we both knew it was my cup, but I was still left waiting, while someone else with an empty cup was attended to right away. To top it off, when they finally made my drink, they forgot the cold foam I had asked for. Very...

Staff here are incompetent and don’t understand simple English. I ordered Green Tea lemonade and repeated the order multiple times. The lady simple couldn’t hear the word “green tea” and keep asking me if I want venti, I said no I want grande. Then she went ahead and made a grande lemonade. When I got the order I corrected them and I said I wanted green lemonade not lemonade. She still couldn’t understand and made it seem like I don’t speak proper English. The manager also looked at me with a strange look without any apology. Made look like I am the one didn’t speak clearly for my order. I have never encountered case like this in any other Starbucks locations. Please hire employees who can actually understand...

I rarely leave bad reviews, but this location definitely deserves one. I’ve always loved Starbucks, but this last visit was disappointing. I waited over 15 minutes for my order, while several people who ordered after me got their drinks first. To make things worse, my drink didn’t have the syrup I asked for(and for what I paid)and the foam was too liquid, lacking the flavor I expected. I always order the same thing and know how it should taste, but this time it was a...