TD Canada Trust Branch and ATM — Local services in Toronto

I had a frustrating experience at the TD Keel & Wilson branch. Last year, I visited to transfer funds to another bank for a better GIC rate. One of their advisors convinced me to invest in an online GIC through TD, promising not only the interest earned but also an additional $1,000 bonus from the branch. When the GIC matured this October, the bonus never came. The advisor who made the promise had left the branch, and although I tried reaching out to him by email, I received no response. I then contacted TD’s online direct investment department, but they declined the bonus, explaining that their promotion only applies to first-time account holders — which I am not. I returned to the branch to explain that the advisor had clearly stated the $1,000 would come from the branch itself, not the online department. While the staff initially said they would look into it, they eventually left the issue unresolved and directed me back to the online department. I felt like I was being passed around with no accountability. I even suggested coming into the branch and calling the online investment department together to try and resolve the issue — but they simply refused, as if this issue had nothing to do with the branch. This experience has made me question the professionalism and integrity of the staff at this location. If TD can’t honor what their employees promise, it reflects poorly on the branch’s standards and customer care. I trusted TD based on the advisor’s word and chose them over another bank offering a better rate. Now I’m left with disappointment and financial loss. Customers deserve transparency, accountability, and...

I’ve been a TD Bank customer for over [two or three] decades, and I expect a certain level of professionalism and support when I need assistance. Unfortunately, my recent visit to the [Wilson and Keele location] was frustrating and disappointing.

Despite the branch being very unhelpful today, the only positive part of my experience was dealing with a teller whose name started with “D.” He was respectful, considerate, and genuinely tried to assist me. However, the branch manager showed little interest in helping resolve the issue I went there for, which was incredibly frustrating. His suggestion was completely unhelpful.

To make matters worse, another teller named Joseph, who was at the next counter, rudely and forcefully inserted himself into my conversation with D. His behavior was completely unwelcome and uncalled for, and when I asked him not to interfere, he continued to repeat himself in a disrespectful tone.

This is not the level of service I expect from TD Bank. All customers deserve better; without us the people, there is no profit for the bank. I am escalating this issue to higher authorities, but I also hope TD takes steps to improve customer service at this branch, and perhaps other...

TD has been getting worse. It’s like almost all the branches in Toronto are closing or locking up the ATM machines during off hours and are too cheap to hire security during closed hours. I asked why is this to a teller before closing and instead of owning up to the issue, they blame the cleaners for locking the doors This makes it harder to access my money. I use the app and e-transfer but sometimes you need physical cash. I often talk to people who don’t own mortgages but somehow are in charge of my portfolio/ application. They don’t understand the gravity their decisions hold on someone’s well being. The customer service is as basic as it can get. As long as there are instructions, the tellers can help you. The minute it comes to problem solving with access to YOUR money people get dumb. I’m not surprised this location...