Tim Hortons — Restaurant in Toronto

Service here is probably the worst I've experienced from a Timmies, and I've been here almost every other day for the past year. The older ladies consistently behave hostile, almost never corrects your order when asked to and gives you attitude as a reply. They usually don't mess up the order though. "Is it possible to add a bit more water to that tea?" (there was a whole inch of space below the fill line) "Why? It's already overflowing" The younger ladies are nicer, but usually don't get your order right. Whether at the cashier where they ask you to repeat your order on average 2 to 3 times (even when speaking clearly and concisely, and one time I had to repeat my FULL order 6 times). Or they make your food wrong; forgot a slice of cheese, mixed up milk and cream, didn't know what to do for less common orders (and the older ladies showed them sloppily and not properly), forgot to cut the bagel/sandwich, etc etc.

Edit: it seems service here has improved a lot over the past few months, obviously not perfect but...

I like to stop by this Tim Hortons sometimes and I can say that it's good. The food is undoubtedly amazing, especially the craveables for breakfast or lunch! Their drinks are the best in my opinion though; you would mainly find people ordering coffee, hot chocolate, french vanilla, and iced cap. Although I would recommend white hot chocolate and creamy chills (vanilla, chocolate, or caramel) for anyone with a sweet tooth! Moving on, the staff are nice but they aren't always at the counter. For the couple of times I've visited, there has been occurences where the cashier wasn't present. Anyway, I still recommend coming here with or without friends. You can find many areas to sit and enjoy...

Friendly but incompetent. Ordered four items by mobile order, got two items wrong. I stood there waiting and after ten minutes I asked if my order was ready and she said yes. It was all along sitting there but n nobody bothered to call out my number nor was there a monitor showing order numbers. I put in the order at the restaurant so I was there all along. There were also a couple of teenagers sitting at the restaurant with their legs up on the tables but nobody cared. Imagine the next person putting food and drinks on those same tables and eating and drinking them. Friendly staff but poorly...