Wendy's — Restaurant in Toronto

I had the absolute worst experience with your customer service today, and it was truly disappointing, especially for my first visit. Despite there being no significant line, the staff refused to take orders from in-store customers. It seemed intentional, as even the manager was instructing them not to prioritize in-person orders. Instead, they focused entirely on fulfilling Uber Eats orders while neglecting those who came to the restaurant. I waited for over 30 minutes while they continued to ignore us, only serving orders placed through the kiosks. When I asked, I was simply told to order from the kiosk, which was not the experience I expected. It was, without a doubt, the most frustrating customer service I have ever encountered, and I strongly urge others to avoid...

I came in specifically to save money on a tight budget by using their $8.29 small combo coupon. The order taker kept trying to trip me up, asking for medium or large combo. I refused, in order to keep the total to the original coupon price, but my order got mixed up when I got to picking out my side and drink for the combo. The drink was added on top of my order and I didn't realize this until I got home and checked the original coupon price. I thought the cup I received was to pour the drink from the juice box so I did not end up pouring a fountain drink from the machine, not knowing it was a second drink. Reading other's similar experience makes me feel like this is being...

May2024: New Wendy's location at the Centre Point Mall. I'm really fond of Dave's Single hamburgers which is superior to many other fast food burgers imo.

The 5 star rating is really for Dave's Singles, the value provided by the Wendy's app and the above average staff at this location.

My Wendy's favourites:

Dave's Single hamburgers! Cobb salad Apple pecan chicken salad Baked potatoes with sour cream and chives

Not as fond of the breakfast, sides or coffee offerings compared to other chains, but they are OK.

Lastly, the Wendy's app is easy to navigate, stable and good value for the rewards and discounts offered, especially if you...