Tim Hortons — Restaurant in Town of Bonnyville

I can't believe how down hill tim hortons has gotten lately, it's not just in bonnyville, all locations are becoming lack lister and the pride that was once put into the food is no longer there. Like I said all locations are getting worse but the bonnyville locations are the worst of them all. It sucks I have to male this review but the effort put in by the employees really reflects on the food and drinks ordered. Countless times I have ordered and received the wrong food, or it is not cooked, or they serve it without the proper ingredients, overcharge for food by mistake and so much more. I am making this review because I am fed up with the bad, slow, and uncaring service. Today I had ordered my usual drink which is a medium French vanilla with 1 shot of cream. Despite them always and continuing to miss my extra cream they ACTUALLY SERVED ME SOUR MILK IN MY LATTE, I now have a stomach ache and I can assure anyone reading this review I will not be purchasing or even thinking about placing an order with this company ever again, it simply is not worth it, AT ALL. Please do not order from here unless you are looking for a Dailey dose of dissatisfaction and...

I’ve never had an issue with the food every order I’ve gotten has been fresh & edible but they really need to improve on timing & customer service. Everyone deserves an opportunity out there but it’s basically run by teenagers, you will stand at the counter waiting to place your order for minutes at the time and they will literally stare at you & do something else or go into the back and I notice this location in bonnyville is not really fast especially if your ordering online I’ve ordered many times 20-30 mins in advance before picking up my food and when I arrive it’s not even ready or hasn’t even started to be made. Sometimes I order online and they send me to the other location saying it’s there when really it wasn’t. I really love Tim hortons and never had an issue with the food but man I know it can become busy & stressful but put more attention into learning time management skills & working faster and maybe not having it be run by teenagers that’s...

Oct 26. When I inquired as to how to obtain my missed points when the cashier didn't advise me to scan my card, the young gentleman supervisor on duty told me to "DROP THE ATTITUDE" and insisted "Noone cares about points anyways" and continued to belittle and bagger me over the points. Further more, be insisted the point program is a waste of time and customers want fast service and if I want a slow sit down resturant to go find one. Yet it still took 9 minutes to get my Bagel. I didn't raise my voice or talk dismissivly to the original cashier, I just asked how to get points I missed out on and if there...