KFC — Restaurant in Town of Bridgewater

Went to this KFC tonight and asked for the boneless chicken meal. They asked if we wanted the bucket or the box. We said we wanted the bucket as we knew the box was to small, (my daughter feeds 5 boys plus herself and her husband usually) and a popcorn chicken poutine. We paid for extra sauce for the chicken as they only allot you 2 apparently. We got all the way home only to find out that we only paid for the boneless box chicken meal and we didn't get any sauce...not even the 9 extra we paid for. When we called KFC she said it wasn't their fault because we paid for what we got...how do you feed 5 kids and an adult on that little bit of food. And then instead of taking responsibility for their error and miscommunication, everyone passed the blame to someone else. I didn't pack the bag...you got what you asked for...you got what you paid for...no...we asked for the bucket! My only fault was not noticing there was no bucket before I left that drive thru...but honestly...you should be doing your job! All I was offered for my troubles was 5 chicken strips and the sauces I paid for...so I guess thats supposed to complete a meal to fill 5 growing boys...pretty pathetic considering I paid 40$ and only got a box of fries a small box of popcorn chicken and a handful of chicken strips...had some pretty upset boys when I got home with no chicken and salads to go with!!! Always a disappointment when I...

Went through drive through. Ordered a 4 piece meal. Guy on speaker said “ come back on 20-30 min. I asked what was wrong. He said in a rude voice “ we’re busy “. I said “ busy? Are you out of chicken now “. He replied “ we’re busy “. Again I asked is it because the chicken is cooking “. I over heard him yell out through the speaker and the window “ OH MY GOD “. I went to the window and asked who said that. It was him as I recognized his voice. He just smiled at me. Again I asked who said it. He smiled, said have a good night “ closed the window and walked away. Very unprofessional. Young guy, around 18 or 19 longer straight hair and skinny. On top of that last many times chicken is flavourless, small and greasy. I’m talking real small. They have one employee there Steve is his name I think. Been there forever. Excellent guy. This punk at the window tonight…. ...

Just got a 10 piece. Went in and ordered. Asked how long and the young man who served us was very spacific on the time. We said we would be outside. We were sitting in the car and another worker brought us our order right to our car. He was very polite and told us to enjoy our food. It has been a very long time since I have ever gotten service like this in this town. Thank you very much. It's not very often I eat KFC (it was my late mom's favorite) and it can be an emotional meal. So again thank you so much to the crew working tonight. Small gestures can go a very...