Lucky Kitchen Restaurant — Restaurant in Town of Essex

I ordered ginger chicken for the second time here. First time great nice and saucy. Tonight ordered 2 of the same no sauce at all. There was this light water brown sauce on the bottom.

What I got today vs. what I got 2 months ago

I ordered ginger chicken both times. Once delivered and once picked up yesterday.

Yesterday I was told it would be ready in 20 min I was there in 15 my food was already out and there was a massive line to the door. Their was one lady working cash and the phone so everyone meals sat. My chicken was horrible tasted like saturated grease. 2 photos are what I got and one photo is what ginger chicken supposed to look like. I have never once order general Tao chicken from this resturant..never.

The owners are rude and argumentative, they call you a liar when you are the one that ordered, paid for and ate the chicken. The first time I ordered it my son loved it and asked me to order again. I did and the chicken was little grease balls with no flavor. I called the resturant 2x to rectify the situation, and both times, they were very ignorant. It sucks because Harrow lacks restaurants, but I guess...

Twice they shorted me an egg roll in my order. The first time it happened I did not call because things happen. The second time it happened just a couple weeks later I called and I was told I could get one egg roll replacement the next time I go. I pointed out that this has been twice now and even though I didn’t call the first time, I’m the one that’s inconvenienced not them. I asked them to make good on both egg rolls the next time I go in. They insisted I had to go drive back right away to pick up the two egg rolls or I would only get one replacement egg roll the next time I came by. I did not want to drive back tonight. I’m not sure why they thought it would be enjoyable to make me drive back tonight to get proper compensation for them cheating me out of two. The Customer Service at this restaurant is extremely lacking. They obviously do not care about their customers. The owner seems very greedy and I wonder if she found it funny to tell me I could have two eggrolls if I come now and only one if I come when it is...

We have had Lucky's 4 times since we moved to the county. We were told it is worth the drive or delivery fee. First order was very delicious and we felt worth the $10 delivery charge. Bill was over $100+tip with the cash discount. 2nd time same but they charged $12 1 month later for cash delivery. 3rd time we ordered the same 4 dishes and egg rolls. Pedestrian at best for flavor and we decided to pick up to save the $12. We paid $1 less to pick up, so we did not tip. Prices increased???? 4th time ordering in 3 months and we should have saved our $. We ordered 8 egg rolls to have extra for lunch the next day. All 8 fit in 1 red box. When we ordered 4, they also took up most of the box. Very disappointed with this and most of the meal. Chef special rice was great. No longer worth the high prices and...