Subway — Restaurant in Town of Sylvan Lake

I have been going to this Subway since it opened probably 10 years ago. The service was consistently great until recently.

Today I had basic sub and the gentleman making my sub was stingy with the toppings and had to ask him a couple times to add more for the proper amount - almost half of my sub had no toppings as they were inconsistently laid out.

I have never ever had to ask a Subway employee anywhere in Canada to add the proper amount of toppings on a sub before until today.

Then when it came to apply sauces he just drowned my sub with 4 passes of each. Usually it’s about two passes per sauce - and you get asked if you want more or salt and pepper. None of that today…he just drowned it.

In addition, from start to finish and paying he barely spoke English and wasn’t very friendly at all.

Reading the previous comments I also experienced coming in to this location in the evening craving a certain sandwich and being told they are out of meat or toppings for subs I wanted.

I haven’t seen a local Sylvan Lake resident work this location in recent years unfortunately either…

I found the service was far better when it was local Sylvan Lake residents who grew up in the community such as motivated high school kids, college students, entry level young adults and other local staff who would actually be friendly, clear in their communication, joke around with you or each other and even give you service with a smile.

I also noticed that before I always got a paper bag for my sub when it was to go…now since these employee changes I have to ask every time…considering a basic foot long sub costs nearly $12 I could at least get in a bag.

I can honestly say that I have been avoiding this Subway now because of the inconsistent service.

Guess it’s better for my diet and...

Absolutely complete incompetence on the staff that is working here today!!! First order i placed was through the feastify app so this order comes to them in print right in front of them to read. I ordered 4 subs 3 they seemed to get correct the 4th was right in the meat, cheese, bread and sauce all the condiments were wrong. I called the store asked if they could correct this and was told if I drive there and bring it in they would (the point of the app was i did not want to go anywhere) so I was told they could not help me. I then called the feastify place and was told, not a problem they would send me a new sub to what I ordered. Well the replacement sub had the right condiments this time but the wrong meat and no cheese, I told the feastify lady this and she indicated to me she repeated the order twice to them so they would get it right. Well apparently that didn't work either so yes completely incompetent. Lesson learned will not be ordering from them again unless I'm standing right in their face to make sure they get it right. Lastly, the only reason you are even getting one star is because I have...

I've been meaning to write this for a while. very brining of march 2021 I had covid so I did curb side pick up. I pull up and I dint get my drink the younger lady working was very unpleasant and told me I had to go in to get it because its a fountain drink. I said okay well I have covid that's why I chose curtsied pick up. then another younger girl comes out with my drink as a medium (suppose to be a large) though I didnt even care at this point. the other girl snatches it out of her hands, goes inside, pours the medium into a large cup and didnt top it off just left it like it was only a little over half full lol. and handed it to me I said umm thanks and she didnt say anything just stormed right back in,, as if they were busy. they didnt have 1 customer in there I could see. I still go to this subway and still appreciate when I have great customer service I always tip extra well but I can't stop thinking about that experience I had. awful. definitely seemed like...