Sushi Hon — Restaurant in Town of Sylvan Lake

Today, I witnessed stellar management in handling disgruntled customers. Multiple staff members conducted themselves professionally, kindly, and politely while two women entered, demanding tables that were too small for their parties. This was explained to each of them three times. One woman was told twice that moving tables in a busy restaurant on a Friday night during dinner service was not possible. Then, about five minutes later, her friend came in suggesting the same thing and was informed that they would need to wait 20-30 minutes.

I had mentioned to the second lady that I had offered her friend my table if she had waited 20 minutes. I then told her that if she would just wait a moment, she could have our table. She responded with a derogatory term typically aimed at hyperactive special-needs children and then walked out. A server caught her at the front door and explained that they were trying to accommodate her and her friend, but they needed to wait just a few minutes for a suitable table to open up. The woman continued to rant about not wanting her behaviour commented on by other customers and insisted she would write a bad review.

This restaurant is a well loved establishment in our community that goes above and beyond for all of their customers and it’s really sad to see that someone who is so entitled to leave a horrible review just because they didn’t...

The customer service is no longer the same, especially since the old Japanese woman—started serving. I had previously heard and read negative reviews about her attitude but chose to ignore them because I genuinely enjoyed the food. That changed after my recent experience.

I ordered food to-go and, by instinct, decided to check it before leaving. I noticed that the avocado was missing from my dish, so I asked a friend to speak with the server about it. The older Japanese lady responded by digging into the food with used chopsticks from a table, insisting the avocado was there. When we showed her again that it clearly wasn’t, she continued to dismiss our concern.

They then claimed the avocado had “melted” during cooking or that an imprecise cut could make it seem like it disappeared—offering different excuses rather than acknowledging the issue. The situation escalated when the server started speaking in a confrontational tone.

To make matters worse, the tuna sashimi I ordered was so cold it gave me brain freeze—something I’ve never experienced with sashimi before.

I truly regret recommending this place to my friends and coworkers, many of whom had already experienced similar issues before I did. I won’t...

We recently dined at Sushi Hon as a group of 10. The food was actually quite good — fresh, well-prepared, and flavorful — no complaints there. Unfortunately, the service left a lot to be desired.

When we asked to split our bill into two groups (6 and 4), we were aware of the automatic gratuity policy for larger groups, and the second group even added a $5 tip to help cover it. However, the server became visibly upset and responded rudely, insisting on a minimum 15% tip. It was an uncomfortable and unprofessional encounter that really dampened the experience.

We understand and respect tipping policies, but there are better ways to communicate them. A friendly reminder would’ve gone a long way instead of making us feel unwelcome.

Sadly, we won’t be returning — not because of the food, but because of the attitude...