I have been going to Starbucks almost everyday for the last 5 years. I lived in the busy area of Toronto and never received such poor service. I wanted to give Vaudreuil a good try so I have visited it more than a handful of times and I am not impressed, especially as I always had great experiences at Starbucks. The staff is far from friendly. They usually have a dull look on their face, and never greet you with a smile. The service is terrible, and once they forgot my order for over 10 minutes. I had to wait at the cash, and after saying "hi" twice they responded, and I had to remind them that I ordered a drink. When I ordered they have given me the wrong order multiple times. Once their reasoning was that they ran out of the product. I would rather they tell me in advance so I could order something else instead of receiving a random drink I don't like. Sadly this is the only Starbucks in the area, so many people who don't know Starbucks will not see this is an issue. For someone like me that is used to Starbucks, this is not acceptable. I hope that Vaudreuil can learn from this and improve for people like me who actually really enjoy Starbucks and the...
Read moreIf I can give zero for rating I would. Today at the drive thru, I ordered my drink in a venti cup to only receive half the drink but paid for a full venti size drink. I mean how cheap can you be. And we all can agree to expect service and quality when we order from Starbucks however not at this location in vaudreuil . I usually order the same drink at any other Starbucks location and never had a drink half full or a service that is so unpleasant and unprofessional. I explained to this girl called frankie who claims to be the manager that this was not acceptable. She replied by saying that this is their standard. I told her that she might loose my business, she then replied that they dont need my business and they are fine with that. People do yourself a favor and do not get your coffee from that location from now on, I will get my coffee from a store that is professional and wants me as a client because they value their clients. I guess that Starbucks vaudreuil does not need our business. And well Starbucks vaudreuil I dont need your poor...
Read moreEdit: I revised my review from 3 stars to 1 star. Not only are they terrible at making your order correctly, now the staff is rude, including the manager. Have had a couple interactions with her now and all have been terrible. Zero customer service. I'm done spending my money here.
Original review:
I go here alot, but they never fail to get my order wrong. It's almost a running joke in my house, what will they screw up today. For almost a year I would drive 25mins out of my way to the Ile Perot location just cause they would make our drinks better but unfortunately my schedule doesn't allow for that anymore. I gave them three stars because the staff is super friendly. Except the one time they didn't put the lid on my wife's drink and it spilled all over her and the girl that made it just laughed leaving the kid at the window with no idea how...
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