Dirty table, bas service, the decaf was actually sour... We told the server, she switched us table and became defensive about the coffee, the next table was washed in front of us and still dirty after. When we decided to leave, the manager came to see us and became also defensive about the coffee, asked us what we wanted more, we told him we just wanted to leave at this point (even though our snacks were in front of us) and he became arrogant. The server's pants were dirty, like she wipped batter on her hip. We didn't feel safe eating there, so we left.
Answer to your comment: The second table was dirty as well, she left food residue on the table she cleaned in front of us while telling us that the traces were left by the rag she used to clean the table. We refused a second coffee because you told us that they came in a bag and that there should be nothing bad about the coffee, basically ignoring our complaint and tossing it asside without an apology. Yet, it was sour. At this point, we absolutely left the food on the table because we didn't feel like eating it for obvious reasons. Her clothes were dirty as well, like she wiped a handful of batter on herself. Unfortunately, you also couldn't qualify the customer properly, because one of us studied hotel management and waitering services as well as bartending. My partner worked in the industry for many years, he does have the expertise to quantify the service we received and was less vocal about it, but as disappointed as I have been. The answers were arrogant, the tone used by the waitress and the manager were not meant to comfort a customer that has been repeatedly unimpressed by the place, lacked professionalism and so on. I wish to thank you for your time and I hope you will take this comment into consideration to offer your next customers a better service than the one we got. A bad review from a customer is oftentimes a good opportunity to...
Read moreDidn't feel like eating the pancakes so I ordered two waffles instead and asked for the Apple Smores with caramel and thought I'd just get a side of maple syrup. The young waitress came back with two of the biggest waffles I have ever seen. I told her this was way too much food and that she should've told me that they were this big and only wanted one instead. I'm sorry sir you should've known about the size. I decided to shut up and not argue because I was trying to enjoy a nice breakfast with my fiancee. I proceeded to eat what was really dry waffles without the syrup and when I added the syrup it was just way too sweet with the caramel and the brown sugar Apples. Ate half of it disgusted and obligated to eat this stuff. My other half finished her meal that she enjoyed and I asked for the check. She ended up charging me the original price for the pancakes meal and added 2 waffles to the order which were 10$ ea. Check of 57$ with nothing I can do about it sir. Awesome. Ruined my nice sunny weekend morning. As we walked out she went and started to do what young teens with summer jobs do ( talkshit to her girlfriend "working with her" about the small...
Read moreUnfortunately, this was not good for me. Simple order of 2 eggs over medium were overcooked and crisp. Potatoes were dry and were not to my liking. My wife ordered a Crepe with berries inside and asked for all sauces on the side. (Nutella, Coulice, Chocolate, and English Cream). It showed up with all inside except chocolate sauce which you dribble on top anyways. They did immediately correct the order and she said hers was very good afterwards. I found Coffee tasted a little like beans were burnt ? I'll try them again next time in the area as I feel you have to give 2 chances to an establishment. By 9:30 Saturday AM, they were at 75 % capacity and seemed like regulars so I'm sure my bad experience was just by chance. Waitress Line was very pleasant and apologetic about wife's...
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