Fresh Tandoori Flavour, Indian Restaurant - Victoria, BC — Restaurant in Victoria

We've been ordering from here ever since they opened, and it was amazing at first. Unfortunately, after too many issues, we just can't continue. The first issue was when the chicken in the butter chicken was inedible. We figured it was a one-time issue (these things happen) but what really stuck with us was the owner’s response implying we were working with their competition and that they needed proof of the food to confirm we had really eaten there. The second issue we encountered was with their delivery driver. With all food deliveries, I wait in our building’s lobby, because I know how important a delivery driver’s time is. While waiting in the lobby, the delivery driver arrived in his SUV, parked on the street (forcing traffic to have to drive around him), and called to tell me he was there. I said I saw him and I figured I could meet him halfway. He didn’t even leave his vehicle. He rolled down the passenger window and, without even looking at me, held up the bag so that I had to lean into his vehicle to retrieve it. I thanked him, but he said absolutely nothing, just kept looking at his phone. Then he drove away. It was such a bizarre experience. The third and final issue was when we ordered another delivery. We selected Delivery, selected our address, selected “ASAP” and placed our order. I went down to the lobby at the time they said it would be delivered and waited for 40 minutes until they called and asked when I was going to come pick up the food. I explained that we chose delivery, but it seemed their system malfunctioned and it came through as pick up. Not such a big deal, although we were starving at this point. I asked if they could deliver it, but she refused because we hadn’t paid the delivery charge. She just kept telling me I didn’t place it for delivery (I know I did) and wouldn’t even apologize for the error. When I arrived to pick it up, I spoke with the manager about it and was STILL told it my fault somehow. I just wanted an apology. I’ve worked in restaurants before and we bent over backward for our guests. In conclusion, the food is still pretty good (has dipped in quality a little in recent months, but still good), but it’s the lack of customer service that’s driven us away.

Edit (response to owner): Sorry for not saying so in the first place, but the delivery when the driver didn't leave their vehicle was several months ago, long before the snow. I hope you've just confused my experience with another's experience and not simply made it up. As for the issue with the third party system, yet again you're making excuses. In my experience in the industry, we went out of our way for our customers. You should have offered to deliver, that's it. The defensiveness and lazy justifications within your response only solidifies the lack of...

We've ordered from here a few times but always ordered the vegetarian dishes and they were SO GOOD. But just today we ordered again but this time I ordered 2 chicken dishes combined with the usual vegetarian dishes. I'm sad to say something seemed wrong with the chicken? I think it's the worst I've ever had from a restaurant (and I eat out a LOT). It was so dry and had so much gristle which is crazy considering it was butter chicken which is usually so tender?

It tastes like it was cooked, then frozen (possibly freezer burnt), cooked again and thrown into whatever dish was ordered. The only time I've had chicken this dry was when it was in the fridge for days.

So my review is: Their vegetarian food is good, but don't order the chicken. Pretty sure I wasted $40 today cause I don't want to call and complain based on a previous reviewer who had food poisoning and they required proof they didn't eat the meal. I shouldn't have to drive over there with my chicken to show them that it was bad.

However they are cooking or storing the chicken should be changed.

[EDIT (In response to the restaurant's reply): I would check to make sure none of your cooks are overcooking the meat? I was surprised too because butter chicken is normally not dry at all. I'll try it again in the restaurant when the pandemic is over. If it's better I'll...

I'm a freelance secret consumer for several outlets, and this month I've been hired to review Indian buffets in Victoria, B.C. I'm going to start writing brief synopses of my experiences and the articles/reports I submit, and post them on Google for the public to enjoy.

Buffet Hours: 7 Days a Week, 11:00am - 3:00pm

Price: $20.00 per person

Fresh Tandoori Flavour is a very solid option for Indian food in Victoria/Oak Bay, especially considering the price point. Every dish we had was fresh and well-prepared, with good flavour and balance. Extras like the mango mousse and even the Caesar salad were surprisingly good touches.

The space is clean and casual with comfortable booths, and the staff are attentive without being intrusive. One thing I really appreciate is you can eat and work for several hours without any pressure to leave, if there’s no rush of customers. There’s also no loud music or televisions, just a relaxed, easy-going setting.

While it’s not my absolute favourite spot in town, it’s easily on par with the best buffet restaurants in Victoria for quality and value.

Friendly service, good food, and very reasonable prices make it a worthwhile visit if you’re in the...