Gong cha — Restaurant in Waterloo

My feeling on this placed are pretty mixed. The bubble teas i got tasted great. I love the variety of drinks. It was the experience I had. I went twice over a week just to make sure it wasn't a one time situation.

1st time was good. The male staff was very friendly. I think he may be a supervisor? however we were not acknowledged when we came in, and the capacity rules were not enforced. I was doing a pick up order and waited in line for 15 minutes (my drinks were ready on the table) seeing as they were a little busy. just sugesting that a quick "hello we'll take your order shortly" could've avoided the wait time and made more room for other customers

The second time was a little worse. Drinks were once again great. It was the experience. Once again placed a mobile order and came in to pick it up. Again no acknowledgment by staff (there was 4 girls), which I can get over, but while waiting to speak to a staff member another customer came from outside and bypassed EVERYONE in line to say she called in for her drink to pick up. The staff instead of asking the client to wait (she didn't even prepay and drink wasnt even ready)served her right away! After that an uber driver came in and was served. All before myself or any other customers standing in line were even said hello to. I ended up wait 20 minutes while the staff hurriedly made the other pushy mobile order pick ups. ( at this time including time waiting from initiating mobile order was almost an hour)

The drinks here are great! No doubt about that. But something needs to be done about pushy mobile order people coming in disregarding other customers (who in this case are mobile orders too)...maybe a mobile order pick up line?? Something to separate the lines to avoid confusion and wait times.

I want to go back for the drinks since they are so good!. The experience just needs a...

We went to Gongcha Waterloo on a weekend afternoon and it was pretty empty. It is right under the ICON apartments so it is a very convenient location.

We got three drinks: the Brown Sugar Coconut Milk Tea ($5.70 for a regular size and $6.20 for a Large), the Hong Kong Mango Pomelo (we can’t remember the price for this one and you’re adjust the sugar level in this drink), and the last one we got is part of their Top 10 the milk foam Wintermelon Tea ($5.70 for a regular size and $6.20 for a Large) and we added the kanten jelly (additional $0.60). We never had anything like the kanten jelly before, and we have only seen it at Gong Cha. It’s very chewy and doesn’t stick to your teeth like tapioca does.

All the drinks were very good, I would suggest going with a lower percentage for the sugar level as I have found it to be quite sweet here. I usually get 50% sugar and no ice or less ice.

I highly recommend the milk foam and the crème brûlée, they do it so well! If you enjoy the cold foam at Starbucks, I think the milk foam here is better because it lasts a lot longer whereas the cold foam dissipates pretty quickly.

We love Gong Cha, can’t wait to...

I would like to take a moment to recognize Annita for her outstanding work at Gong Cha. She consistently goes above and beyond in her role, demonstrating dedication, efficiency, and a genuine commitment to customer satisfaction.

Annita’s positive attitude and professionalism shine through in every interaction. She’s incredibly attentive, always making sure orders are accurate and prepared with care. Whether it’s a busy rush or a quieter shift, she handles each situation with calmness and confidence, keeping things running smoothly behind the counter.

One of Annita’s standout qualities is her teamwork. She’s always ready to help her colleagues, steps in when needed, and creates a welcoming environment for both staff and customers. Her ability to multitask without compromising quality is a testament to her strong work ethic.

Overall, Annita is a valuable asset to the Gong Cha team. Her reliability, excellent customer service, and positive energy make a real difference every day. Employees like her set the standard for what great service...