Starbucks — Restaurant in West Vancouver

Avoid this Starbucks — rude staff and poor customer service.

I was on my way to Squamish and stopped by this location after finding it through Google Maps, hoping for a quick bite and a break. Before ordering, I went to use the washroom — something completely normal. A male staff member immediately approached me and said the washrooms were “closed” and for customers only, in a rude and condescending tone.

He had no way of knowing whether I was a customer — I simply hadn’t had the chance to place my order yet. Jumping to conclusions and treating me with that kind of attitude was not only unnecessary, it was downright unprofessional.

To the management at this location: This happened on July 18 around 8:15 p.m. — hopefully this helps you identify who was working at the time. This kind of behaviour reflects poorly on your store. Treating people like they’re unwelcome the moment they walk in is a great way to lose business. I had every intention of making a purchase, but after that encounter, I left — and I won’t be coming back.

I’m a long-time Starbucks customer, and this is by far the worst experience I’ve ever had at any location. If this is the standard you accept from your staff, I strongly suggest rethinking how you train employees to interact with customers — especially those who might just need a moment before ordering.

There are many other coffee shops nearby where people are treated with basic respect. I highly recommend others skip this store and take their...

This review is directed to the middle-aged female barista who worked the morning shift on August 9, 2025.

I had placed my order in advance, yet when I arrived to pick it up, 5 out of my 6 items were missing. When I inquired about the issue, the barista, who spoke with a thick accent, responded in an unhelpful and noticeably RUDE manner, making it difficult to understand her questions.

After clarifying what she was asking (my name and my order), I waited an additional 10 minutes and listed the 5 missing items multiple times. She still prepared one incorrectly. When I pointed out that the drink was not what I had ordered, she abruptly cut me off and said “THIS IS YOURS.”

Since I need to catch a ferry, I had no choice but to leave without further resolving the issue. Overall, it was an extremely disappointing experience and an unfortunate way to...

One of the best Starbucks branches I’ve ever experienced is the one located in Horseshoe Bay Village. The café is very clean and well-organized, with a calm and relaxing atmosphere that’s perfect for working or just taking a break. The staff here are always friendly and professional, preparing orders quickly and accurately.

A great new addition to this branch is the monitors displaying orders. This feature lets customers track their orders in real-time without needing to ask the staff. It adds an extra layer of organization and enhances the overall customer experience.

Moreover, the location of this branch is fantastic. You can enjoy a warm cup of coffee while taking in the beautiful surroundings of Horseshoe Bay. If you’re looking for a clean and well-managed branch with excellent service, I highly...