Starbucks — Restaurant in Whitby

I generally go to the new location in North Oshawa by Winchester. Never had a problem with them. They are fabulous This location is a different story entirely. I ordered a basic drink. Ice shaken espresso with cold foam. When I got to the window the girl didn't bother with scanning my app for stars even though I was holding it up. Then it came to over $7. I said I think that's higher than usual it's usually $5 something. She said nope that's the price. When I tasted it it was oat which I don't like and of course is more expensive. I went in and said my order was wrong and that it was more expensive. The guy in there seemed nice enough and said yes it should be $5ish. The other girl said she probably heard you wrong it happens. They didn't give me the difference back took the old drink no apologies. The girl that took my order, came over to the girl making my new drink and I'm sure she said he ordered it with oat. Nope I order the same thing every time without oat. Bad attitude. I know in the grand scheme if things it not a huge deal but I do spend a lot of money...

Today, i walked into the store and i was paying with the mobile app when i finished my order my app was taking a while to load, while the guy behind the cash was breathing heavily and talking deep breaths as to say hurry up and i kept apologizing it wasn’t my fault. then i’m waiting for my drinks and while i’m waiting firstly everyone in drive thru was getting served first secondly a guy that walked in from out side that worked there but was not working at that specific time ordered a drink and received it immediately and jade witch was the women serving the drinks was not very professional she was talking to her coworkers and i still hadn’t got my drinks at this point. the fact that he got served before me and she was very rude when she handed my drinks didn’t even apologize for the wait or say have a nice day she said here. Over priced as usual and very rude and not organized and i will not recommend this specific starbucks...

During the school year i go to this location every morning, all the workers always try their best to keep their customers orders in mind and remember the regular orders and for me they do an amazing job. Especially Kealynn who will see me walk in and automatically starts to prepare my drink before i even pay. the customer service is incredible and the environment is so friendly. The small talk isn’t unbearable, it is extraordinary and it feels like a natural conversation and the workers will actually take their time to make those small talk moments even when they’re busy. they make sure they are swift with each order and once you become a regular they’re like your own starbucks family. Absolutely love this place and if i could mention every worker who is outstanding i would but there is just too...