The Zen Hakka Chinese & Thai Whitby — Restaurant in Whitby

I am so glad I am not the only one giving a negative review here and the responses from the owner just confirm why I will never order food from The Zen again. I used to order at least once a week and every time I pick up I was asked to bring cash only...so I’d go out of my wY to the bank. I really liked the food and I don’t mind helping local businesses out. When I order delivery however I never get my order...it happened 3 times and three times I did get my money back from the delivery company. Always from the same restaurant??? 3 times. I thought I’d let them know only to be insulted and belittled by the owner/ worker I don’t really know who this woman was but she is sooo rude. She doesn’t deserve her customers. Will never order from there again. IN RESPONSE TO THE OWNER COMMENT: Thank you, I know how it works, I am not stupid. I called to say that the food was NOT delivered more than once. I wanted to draw your attention to a potential problem you may have with Skip the Dishes. I did this out of courtesy to you and didn't expect to get yelled at. I got my money back, but I am sure not the only one that has this issue and I thought you should know. You should care about customer feedback, in the end it affects...

Just a run of the mill Chinese takeout place with sub-par food and customer service. The lower than average Google review score tells the story if you don't believe me. Go somewhere else, there are much better places to be happy with your business in the area. Edit: how am I unethical? Explain to me how I was unethical. I waited 55min for the food because your staff forgot to punch it in, and I waited patiently until I had enough and asked your front staff for the status all I got was "wha?" And I never got an apology at all, instead when the food finally came out because I asked to expedite the order as you cancelled it AGAIN without my ask and you came out and gave me a very rude gesture and didn't even apologize once. You were clearly not ready to take on the new years eve. Your front staff who forgot to punch in the order couldn't even look at me in the eye because she was so embarrassed and just chose to ignore me and pretended to write something down on the paper for a flat 2 minutes. All I heard for 55 minutes was your kitchen staff yelling at the top of their lungs and fighting each other. It's ok to have mediocre food but it is not ok to be rude. Wake up. Have some humility and...

To start with the spoon, delivered on the table had lipstick marks in them and the glass was dirty. However the waitress replaced them swiftly. The spring rolls served with lunch menu was like plastic. The waitress was kind enough to replace the same with pop. By then the mood to eat at this place was already gone.

On top of this they were reluctant to give us the food invoice. We were persistent to get it as the total amount sounded too high. Upon checking, found that they have over charged us on all items and also had charged an additional 15 percent Service charge without mentioning anywhere. Since no invoice was provided before payment, I also paid a tip, without knowing that 15% surcharge was already included. The invoice was provided to me only after making the payment and after being persistent.

With great reluctance the owner / manager came out and was unapologetic.. showing us the find print in the menu “prices are subject to change without notice”.

Don’t even go near this place. Very filthy and...