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Spring Roll Restaurant
4.3
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$
McDonald's
3.3
(940)
Went here for lunch last Sunday, I by far experienced the worse customer service ever!!! My husband ordered one of their breakfast special which was advertised on their wall "FRIED CHICKEN, grilled liempo, eggs & fried rice". When it came an hour later, it came with 3 very dry pieces of tiny chicken wings. We had called one of the servers & asked why it came with chicken wings when it was advertised as "fried chicken" & she replied "we ran out of fried chicken" & she asked if our server didnt advise us that, we simply replied that our server didnt say anything and if they ran out of fried chicken, why was I able to order a side order of fried chicken. She took my husband's plate back & a different server who was very RUDE, SNOTTY FACE & was LACKING of customer service, brought the same plate back to us without the chicken wings said that they are just making the fried chicken NEVER HEARD AN APOLOGY SHE ALSO DEFENDED THE RESTAURANT, THAT THEY USUALLY SERVE IT WITH CHICKEN WINGS & NOT FRIED CHICKEN MISLEADING ADVERTISEMENT.. So from "we ran out of fried chicken to frying some fried chicken" really? I was unsure who was telling the truth.
Secondly, a very angry cook wearing a dirty white apron very unsanitary came out of the kitchen and started screaming in the dining "who was giving you attitude?" she said this in filipino, asking the 2 servers.
I mean, come on!! don't advertise anything up on your wall and not lead up to it. & having a bunch of unprofessional staffs who can't take a complain & don't apologize. To top it off, the 2nd server we dealt with gave me a dirty look as I walk out.
I WILL NOT BE SUPRISE IF THIS BUSINESS CLOSES DOWN!!! TRUST ME, A VERY UNHAPPY CUSTOMER WOULDN'T ALWAYS COMPLAIN.. THEY WILL JUST NOT COME BACK!!!
TO END OF IT, I WILL NEVER EVER SUGGEST THIS PLACE TO ANYONE & I AM HELLA SURE I WON'T...
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The Bichol Express and the Palabok are a must have!
Great menu, a lot of variations and represents the various regions of Luzon Island very well!
My dad had the breakfast.... lol, so large he might be eating it for lunch and dinner too!
Ideal place for sharing. Have a soup if you're coming for a small meal.
They have a cool aquarium. It's was pretty clean the day I was there. Our server was diligent and friendly. Knew the menu well.
Not a fancy place. Very typical decor of a Filipino restaurant.... all the corners are draped off and used as storage. Free calendars randomly nailed on the walls, community newspapers at the front counter. Clean but cluttered. Come to eat not for the decor.
Not sure if they still do this but we also came here for a Kamayan or Boodlefight meal in 2015. Kaymayan must be ordered in advance. Banana leaves cover your table and most dishes and rice are displayed right on the leaves (not on serving dishes, unless the "ulam" is soupy or brothy) and you take your portions and eat on the leaf (no plate, unless you ask for one). Very traditional. It can be messy but it's an experience. You can try to eat without utensils if you want, that's also traditional but honestly, more for a home setting, not a restaurant, even in the...
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No one greeted us for 10 minutes, server took 30 minutes to bring us water and another 35 to take our order.
The restaurant only had 3 tables yet service was delayed on every level. Almost a total of 1 hour and 45 minutes for a simple tosilog (they didn’t have any prepped) and bagnetsilog. After another half hour other tables food were served although we ordered ahead.
We’ve been told they called ahead of time but does it really take almost 2 hours to get a regular Filipino breakfast?
After being ignored over and over I had to even ask for cutlery.
We usually give a lot of grace as my partner had been a server and even he couldn’t comprehend how awful the service was.
Filipino breakfast are pre-made. The most you have to do is fry eggs. It cost over $31 which isn’t the problem but to spend almost 2.5 hours waiting — it definitely was not worth it.
The place used to be good but lately you can tell the quality in service and food has taken a bad dive. Unfortunately they will no longer have my business and not a place I would recommend.
I sincerely hope things get better because this place use to...
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