Southland Restaurant 新旺角酒樓 — Restaurant in Winnipeg

If I could give this place zero stars, I would. This was, without a doubt, one of the worst dining experiences I have ever had in Winnipeg.

We waited a full hour for our first dish to arrive, and that was only after reminding the staff twice. We watched as other customers who arrived at the same time as us finished their entire meals and left while we were still waiting. It was clear our table had been completely forgotten.

When the food finally came, the server practically threw the plates onto our table with a terrible attitude. It was incredibly rude and disrespectful. There was not a single word of apology for the extreme delay or for their mistake. Instead, we were met with hostile looks.

What makes it even more frustrating is that the food tasted like it was all pre-made. How could pre-cooked dishes possibly take that long to serve? It’s obvious they simply forgot about our order and couldn't care less.

The combination of an unacceptable wait time, the feeling of being invisible, and the shockingly rude service made for a truly terrible evening. We will never be returning and would strongly advise everyone to avoid...

I have eaten here before and loved the food, however, today I made an order at 11:05 and was told the food would be ready in 25 minutes. I showed up at the restaurant at 11:45 so theoretically, the food should have already been ready for 20 minutes at this point. When I gave my number for my order, they went to the kitchen to "see if it was ready" and then I had to stand in the restaurant for an additional 20 minutes waiting and it became overwhelmingly obvious that they had forgotten to make my order or perhaps gave it to someone else and I was stuck there waiting for them to make it from scratch. After waiting 25 minutes, I asked for the status of the order and they still weren't able to tell me. At that point, I just left without the food I ordered. I was so unimpressed. I ordered lunch for a work function with my co-workers celebrating Chinese New Year and to show up empty handed was just embarrassing. I think the food is great if you eat inside but I was not the only one waiting for over 20 minutes for them to make a pickup order - there were at least 2 other people with the same problem at the time...

This restaurant is terrible and a scummy place. Today on January 17th of 2025 when we and my family of 5 went to the restaurant they accused us of not paying for our food on May 19th, Friday of 2024. They said we were a family of four who spent $350 when we were clearly 5 people. We denied this and when we asked for CCTV footage they said there camera couldn't go so far back. After we checked our calander we found we had a doctor appointment on the exact same day and we have been here 4 times since that say so why had they not stopped us then? The real crazy thing is that May 19th of Friday was actually in 2023. So after telling them this they said sorry and said we could leave. DO NOT GO TO THIS RESTAURANT. They will just scam you and accuse you for something...