Swiss Chalet — Restaurant in Woolwich

I ordered online but when I arrived they told me they had to put my order in, and someone would call my name when it was ready. This was despite being able to select a pick up time online, which apparently means nothing. After that I waited a full half hour before finally confronting someone and finding out the food had been sitting in the mobile pickup box the whole time and no one had thought to check.

They did give us freshly made food quickly at that point but they really need to work on their organization and customer service. There was someone else already complaining about having waited half an hour when I got there, which should have been a warning.

Also, they gave us Harvey's fries instead of Swiss chalet fries. Not a big deal in the grand scheme of things but I wish I'd known they didn't serve the Swiss chalet ones as I...

I have been to this location twice now and will never be back. The first time I came I ordered a chicken wrap. It was very soggy so I asked for it to be remade and the second one was just as soggy. So I got my money back and was never able to have lunch on my break that day. Today I ordered a caesar salad. I asked for bacon and never got it. No charge for bacon so that's good but not the point. The lettuce was also red and brown on the cut ends and didn't seem to be very fresh. It seems that the food freshness needs to be taken more seriously at that location. As an employee of Cara/Recipe for 20 years now, I know they...

My partner and I and our two children ate here tonight. I had the grilled chicken wrap with a Cesar salad and my partner had the double leg dinner with mashed potatoes (I ate some of the potatoes). Within a few hours my partner and I were violently ill, I'm assuming from the chicken but it was definitely something we ate there as we hadn't had other meals together that day. Our kids had chicken fingers and fries and so far seem to be ok. I've never had problems in other Swiss Chalet restaurants but needless to say I'll never be back to this location. Consider getting public health to...