I'm a patient person. I've been a server and a waitress myself, I worked customer service for a while in my past, but this place drove me crazy.
My partner and I came here for dinner even a little before 6 pm. He asked about how things work here and got a sloppy reply from the waitress. We then started thinking about what to order, the waitress came back and we asked for like a couple more minutes to figure out what we wanted. We had our order ready in the following two minutes.
Five go by, no one's coming. The tables around are being served and (partly) cleaned (they were floating around the place as if they didn't know where to be, the two waitresses).
Ten minutes go by, we start looking around and talking, keeping the menu on the side to indicate that we're ready for ordering.
Fifteen minutes (I'm not joking when I say it took this long when we only asked for a couple of minutes) go by and she finally approaches, saying "oops, I forgot about you guys. Are you ready to order now?"
We were flabbergasted. It can happen (although I have no idea how, when the dining area is that small and not all tables were filled), but apologise properly then, no?
Our order was edamame, salmon maki, and one of the combos - beef on rice and California rolls on the side. Literally we've ordered that before in different places and our food was fresh and ready in no time.
It took them THIRTY MINUTES to bring our our edamame (for those who don't know, edamame cooks in about 5 minutes, you sprinkle it with salt, and voilà). EVEN PEOPLE WHO CAME AFTER US WERE BEING SERVED FOOD - and their orders seemed to be bigger, too.
At 7:15 pm we got served the rest of our food when I had made eye contact with the server and she rushed into the kitchen as if she would have forgotten about us once more. No apologies for an hour wait at all. We were going to leave in the next five minutes if our food would not have come.
It wasn't the freshest, it wasn't beautifully presented, it was definitely not worth an hour and a half of our evening.
What really got us was the other people who came in later than we did, getting food first although ours was just that simple and we had been there for AGES.
We got the sloppiest and most careless apology, and that's when we learned to never go there again. The worst dining experience I have ever had.
If you're busy or the food is taking longer, you should KINDLY address that with the customer, offer water refill or something... All of that is understandable. But this was one hell of an experience... Never again.
And, hey, the picture I took and posted here was not taken after we touched the food. This is how we got it, the fork was basically tossed there in between the plates, too. Was it worth the wait? Now you tell me....
Arrival: around 5:50 pm Order taken: 6:15 pm EDAMAME received: 6:30 pm Rest of the order received: 7:15 pm Food finished: 7:25 Paid and left never to...
Read moreThe restaurant offers a delightful dining experience with a welcoming and clean environment that sets the perfect tone for enjoying a meal. The ambiance is cozy yet sophisticated, making it an ideal spot for both casual outings and special occasions. The staff’s attention to detail and friendly service only enhance the overall atmosphere. The food presentation is absolutely stunning, as showcased in the images. The sushi platter features a vibrant array of nigiri and rolls, with beautifully arranged pieces of salmon, shrimp, tuna, and a colorful tamago, all atop perfectly shaped rice. The tempura dishes are equally impressive, with golden, crispy coatings and a generous drizzle of savory sauce that adds an enticing gloss. The rolls, adorned with sesame seeds and avocado, are a visual treat, reflecting the chef’s skillful artistry. As for the taste, it’s a true delight for the palate. The sushi is fresh and flavorful, with each bite offering a perfect balance of tender fish and seasoned rice. The tempura is light and crispy, paired wonderfully with the rich, tangy sauce that elevates every morsel. The combination of textures and tastes—smooth avocado, succulent seafood, and crunchy tempura—creates a harmonious and satisfying culinary experience. This restaurant truly excels in delivering high-quality food that looks as good...
Read moreMy husband was sent to yellowknife last week for a 3 days of work. Came to this restaurant wednesday night,he ordered sashimi and chicken teriyaki. Went straight to his airbnb, he didnt it anything after that, he was supposed to go to bed when he suddenly starts vommiting like none stop, he was so weak and couldnt even have the ability to drove himself to the hospital. The doctors said he got food poisoned!
Please be cautious on what you are serving to your costumers,please be mindful and practice food and safety standards.
This restaurant doesnt even deserve a 1 star because of what happened to my husband,rather i just wanted to let everyone know and...
Read more