Does not serve hot tea like most real Viet diners. Missing some key traditional Viet desserts. But this isn't the biggest issue. They only have two items for dessert menu.
Here comes the major issues:
Prices of menu items that are exceptionally expensive. The quality of the food and the value needs work. Menu items are in the $15+ range there is no reason for Viet food to be anywhere near this range of price considering the quantity and quality of the cooking.
The biggest issue was that the servers made assumption that we were Japanese tourists and tagged us with an automatic 15% gratuity charge on my bill even though their menu only states they auto gratuity for parties of 6+.
Another huge issue was that we were double taxed GST twice and then taxed 15% on top of that driving what would have been a $44 bill to $58+. This experience leads me to believe that this restaurant routinely skims foreign non English speaking tourists who aren't aware of our Canadian customs of their money. This form of skimming is a form of fraud and warrants criminal charges.
Servers are not properly trained with the standards of hospitality. Naturally you can expect poor service.
I would have given zero star if it wasn't for the lovely nephew working the cashier till apologizing and happily corrected the mistakes on the bill for us and issued a new carbon copy on demand.
I cannot give more stars because the price, quality and quantity of the food needs serious work. They deserved 0% tip, but we still gave them 10% just because we're Canto, and we are generous enough to give them something even for such terrible practices and services.
If you're the nephew working the cashier till and you're reading this, come to Vancouver...
Read moreRice noodles are a basic taste all over the world, so there's nothing special about them, but it's so nice to eat warm soup in a cold place. I ate rice noodles here for one meal every day while I was staying in Yellowknife. Koreans might find it a little salty, so I recommend asking for warm water and adding a little bit of it to adjust the seasoning. The small size 17 Satay Beef Noodle Soup that I ate was supposed to be spicy, but it wasn't spicy. It just tasted like red rice noodles. You can ask for it to be spicier, but I seasoned it myself with sauce on the side. The spring rolls are the same for numbers 1 and 11, but number 1 is beef and number 2 is vegetable. The staff were kind enough to recommend and...
Read moreMy experience at this restaurant was a bit hit and miss. While the food was decent, it didn’t leave a lasting impression. Our group ordered a variety of dishes, including pho, a rice vermicelli bowl, wonton soup, fried rice, and chicken wings. Most of the dishes were satisfactory, but none stood out as exceptional.
What really threw me off was the service. When we placed our order, the server rushed us through without confirming what we had asked for, and seemed a bit on edge. To make matters worse, they mixed up our order and brought us three plates of spring rolls that we hadn’t ordered at all.
All in all, it’s a place worth trying, but with the service issues and average food, I’m not particularly...
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