McDonald's (Science Park) — Restaurant in Sha Tin District

Around 10 orders were served before mine was given to me and even then, the number was not announced. I had placed an order via app prior to arriving as well with a notification saying it was ready. Apparently it wasn't and after waiting a fair while, I saw the employee pull it out from behind the till and put it into the pickup area even though she knew my number. This is not the first time, and it's the same employee. If anyone from management is reading this, check whoever is working around 10am at the till and give them a training course or send her back to school so she can...

I had an incredibly disappointing experience at the McDonald's in Hong Kong Science Park. The service was shockingly poor and inefficient — it took 45 to 60 minutes just to get my order, which is completely unacceptable for a fast-food restaurant. The staff were rude and impolite, showing zero regard for customer service. The food arrived cold, and it was clear they were severely short-staffed. I strongly advise others to avoid this outlet if you value your time and a decent meal. I’m seriously considering lodging a formal complaint about this repeated pattern of...

Staff here were excellent and very helpful in trying to communicate with us. This location is also a McCafe so had sweets and treats as well as typical McD’s menu at reasonable prices. Excited to see other food items different than what we get in North America. Place was spotless, easily accessible as is on main level. Fun to use stationary bikes to charge your cellphone while enjoying the free wifi. Order board includes English so was easy to place order with pay at counter option. Is just steps away from the iconic Spaceship at...