Pic4do´s Cafe — Restaurant in Bahía Ballena

Very sad experience, menu seemed promising. I ordered a flat white (definition: “minimal foam on top”) and was given a huge foamy unmixed cappuccino, coffee on the bottom and ~3 inches of foam on top.

I asked the waitress for clarification and showed her a picture of a flat white. She insisted “no, this a flat white, lots of foam! Maybe you want a latte?” … eventually she brought another coffee that was super mediocre tasting.

I didn’t drink either beverage, but she charged for both. I’d rather pay to avoid their coffee than drink it, but I would have appreciated a different service attitude.

Food was okay. Definitely left unfulfilled.

REPLY TO OWNER: The drink I received had 3 inches of foam on top, in a clear glass cup. That's not a "traditional flat white". A latte would have more foam than a flat white, not less. Please google search "flat white".

I didn't drink the 2nd drink that the waitress brought. I left it unfinished on the table. You're correct my friend drank the first drink rather than wasting it.

I'm not sure where you're getting these quotes from. That's not how I speak and I believe my voice here demonstrates that.

I showed the waitress a picture of a flat white and politely asked for a replacement. I didn't mention "science", that seems a little unnecessary.

I paid for both beverages, and never said I wouldn't pay. That said, I am disappointed that she charged us for both beverages, especially since neither one was...

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