We stayed at the W recently and were so excited to spend time at Zona Azul, and were unfortunately so disappointed. The service was practically non existent - we went twice. First time service was slow, but at least we were able to get a couple of drinks from our lounges. The second time we went we literally sat in a cabana for over 20-min with servers walking around, and no one would take our order or even came by to check in. They had a DJ that day as well, so we were excited to enjoy some time there, but even though we were one of THREE cabanas at the pool we still didn't get any service. We ended up leaving and just going to the WET Deck. That being said, it's a really nice secluded pool & cabana deck right off the beach, with full restaurant to dine in and family-friendly pool if you have kids...
Read moreEddie provided incredibly amazing service, friendly and open environment, live music DJ came halfway through lunch which was awesome, the view was lovely, the air perfect, the food was outstanding! We tried a vegetarian ceviche which was perfect, a salad was fresh and flavorful, and the Caribbean sauce with the snapper was great. I recommend this place! Pura Vida! I didn't have my phone so no pics this time, but the sounds, sights, and tastes will stay in my...
Read moreWe stayed at the W and the food at zona Azul was really bad, to the point we couldn't finish a small portion of ceviche. The venue is beautiful and aesthetic, right by the pool and beach. Service was good. But the food was just so bad. We were expecting equally bad food at the main hotel restaurant too but that was...
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