Cranks & Coffee — Restaurant in Gentofte Municipality

I used to love coming here for a nice coffee and a croissant or some bread. I come almost every week. But last week, due to a payment error, we were charged twice for our coffees. We didn't worry too much because we planned to come back later for another coffee. However, when we returned, it took them a long time to verify their mistake, they didn't apologize, and we still had to pay for the coffee with the promise that they'd refund us later. You've lost two loyal customers, which is a shame because I really liked your coffee.

Moreover, it's frustrating that we were the first to arrive and order the coffees but the last to get them. As I'm writing this, I'm still waiting for my coffee while watching everyone else enjoy theirs.

It would have change the experience completely if they just (after we showed them our bank account to demostrate) to say "sorry for that" and a "here you have your 2 lattes to compensate". This is not only about 90kr. this is about...

Havde nogle problemer med sovende hænder og ubehag på sadlen. Derfor købte jeg 90 minutters bikefit. Jeg blev anbefalet en ny sadel, da den anden var for smal, hvilket var den helt rigtige vurdering. Efter 25 minutter blev der dog vurderet, at alt umiddelbart så ud, som det skulle. Da jeg kørte derfra gik der et kvarter, og så vippede sadlen op og ned. Da jeg vendte retur senere på dagen, fik jeg at vide, at de ikke kunne rette det, hvorfor jeg skulle bevæge mig mod Klampenborg en anden dag. Jeg kom tilbage en uges tid efter, og fik rettet på nogle ting, men da dataen ikke var gemt, måtte vi bruge lidt tid på at rette cyklen til (uden jeg var i cykeltøj). Jeg endte med at bøvle med knæet og havde generelt ubehag, indtil jeg for nogle dage siden var forbi et sted på Mallorca, som sagde, at klamper og sadel var indstillet forkert. Det blev rettet, og nu er alt fint.

Jeg oplevede et venligt personale, men når man bestiller 90 minutters bikefit, forventer man, at man bruger dén tid på, at cyklen er indstillet til noget nær perfektion, og at man ikke ender med en cykel, der er indstillet så forkert, at man få ondt i sit knæ. Alt i alt betalte jeg 1440 kr. for at få anbefalet en ny sadel og slippe for sovende hænder, mens cyklen absolut ikke var indstillet bedre, end inden...

A super bubbly environment with friendly staff and customers. Very affordable and quality coffee that comes finished with pretty coffee art. A good selection of snacks that included tasty gluten free brownies. Accommodating and attentive staff who were happy to make me a mocha (an adjustment from the...