Denny's — Restaurant in City of Niagara Falls

Denny's

8020 Niagara Fls Blvd, Niagara Falls, NY 14304
3.9(1.8K)$$$$
Open until 12:00 AM
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Phone
(716) 283-5560
Website
locations.dennys.com
Open hoursSee all hours
SatOpen 24 hoursOpen

Posts

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Rupita ChandraRupita Chandra
My complaint to Denny's Head office with no response....so that should tell you something. Location #8118 I am complaining about the horrible service we received recently. We went at night to location 8118 and it was not busy at all ...we ordered food and received fries that were over oily and it was obvious that the oil was old. When we addressed this with the waitress, we also addressed the fact that the hash browns we received were almost raw under cooked (can provide a picture). When the waitress came back without a word laid the new fries at our table .. .... The fries were fried in the same oil so still had the smell and hardness to them ( could not be eaten) and the hash browns now came burned. I think what i don't understand is why did Denny's cook, waitress and the other 3 people working and hanging out in the kitchen see this plate of burnt hash browns and over fried/oily fries and think it was acceptable to give to a customer?? That's not the quality i expected for what I paid. Offered to forward pictures of the hash browns the raw and the burnt and our receipt as an example of what we were expected to accept as food to eat. Very disappointed at our experience Update- it's funny how my formal complaint wasn't addressed but when I post to Google, I get a response right away. Sorry Denny's you want follow up from me?.... respond to my original complaint, same name same details.
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Katie WalkerKatie Walker
Drove here from Michigan, had to wait for a table to be cleaned before I could be seated although almost every table was vacant but littered with trash and dishes as well as the floor. Noticed the waitress had to clean a table for every customer as they came in. Ordered the berry slam, she asked me if I wanted bacon or sausage, I told her it comes with both and she said “well yeah but I prefer to ask which one you want” I said both, she apparently chose bacon for me because that’s what I got. Pancakes were soggy even though I didn’t get the cream cheese inside, I got a drizzle of fermented strawberry syrup and a dusting of powdered sugar. They decided to give me cheese eggs instead and to compensate for the order being entirely wrong they knocked a whopping $4 off my $45 bill. The people at the table next to me were vaping and she knew this then proceeded to let them take the metal silverware home. When the boss showed up from wherever he was she started pretending to work. They put pick up orders and DoorDash before dine ins because those were a revolving door while the only three tables with customers sat for almost 2 hours. 12-26-24 1:30am to 3-30am
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Miranda AndersonMiranda Anderson
My favorite place to eat when I am in Niagrafalls New York, me and my fiance had a date night here and ever since I have been hooked. The food is always fresh, hot and tastes amazing. I don't think there is ever a time that I have had a problem with my food and if I ever did I know that they would fix it immediately. My favorite item on the menu is the value menu french toast, with eggs and bacon. Ever since I had it the French toast has become something I regularly want and now I'm going to have to learn to make it this good at home. My fiance talks about their country fried steak constantly, when he gave me a bite I could see why he loves it so much. The broccoli and corn also is something to write home about, it's fresh and has so much flavor. The servers are overall amazing, I have only once ever run into one server who I didn't consider great and that's after eating there 5+ times currently so that says something. Denny's is open 24-7 which is a plus, but keep in mind some menu items are not available after certain times. Definitely would recommend trying them if you are in town and give them a chance.
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Reviews of Denny's

3.9(1,776)
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1.0
3y

One of the worst experiences that I've had with a Dennys! Not the wait staff; they were great. Rather it was their so-called cook! Well, them and the manager that was present that morning (31Jul2022). Geez, had asked for extra-crispy hashbrowns; first attempt to my plate they were barely browned/cooked. This was for both me as well as for a fellow breakfast companion who had asked for the same as I. So I rejected that attempt and waited...meanwhile, our waitress was great with keeping...

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2.0
4y

While my wife and I were in town visiting family, my mother-in-law suggested that we go to Denny's as she had not had Denny's since moving to NF from Chicago. The experience was hit-or-miss, but mostly miss.

When we got there, there was a sign that noted that they were understaffed. I have no issue with that at all' unfortunately that's the time we currently live in. What I had an issue with was the ambiance and food.

I didn't smell it at first, but there was this smell of old mop...

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2.0
1y

My complaint to Denny's Head office with no response....so that should tell you something.

Location #8118 I am complaining about the horrible service we received recently. We went at night to location 8118 and it was not busy at all ...we ordered food and received fries that were over oily and it was obvious that the oil was old. When we addressed this with the waitress, we also addressed the fact that the hash browns we received were almost raw under cooked (can provide a picture). When...

   Read more
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