Restaurant Bella Cristal — Restaurant in Santo Domingo

An ok Chinese place...the food is good (sometimes)... portions are large (sometimes)....problem seems to be in consistency, somedays food is really good and then others it's terrible 😔😔😔 I would avoid going at peck times, as this is when I've ran I to problems....they seem to lack in the staffing and can't handle a full house ....today (Sunday) I decided to go for a late lunch (2:30) was a BAD idea .....place was packed but was seated quickly, so far so good ...then the problems started ....my appetizers were cold and soaked in grease 🙄 this was after waiting about 20 minutes...at this time ordered my main course, waited another 30 minutes and food was COLD yes COLD .... everything I ordered was like warm at best ....called my server over and made the complaint, his answer was he would take the food back and have them warmed up....sorry but that was the WRONG answer....told him to forget it the we where NOT going to wait again for reheated food, after such a long wait....food looked like it was seating around for sometime ....this was my experience during my visit today....if you do plan to visit DO NOT go during peak hours you've...

My second time in the restaurant and the worst service in the world I would never go over there that really bad customer service supposedly the phone line it was bad and I went over there at 3:00 to get the lunch and they said that they couldn't do anything because the phone line was down and the attention from the waitress and the person in the front it was the worst customer service that I ever have in Dominican Republic I would never go to the...

Fried rice was good, and the presidentes were nice and cold. However, we did not get two items we ordered. But since we weren’t charged for them, it wasn’t a big problem. Waiter didn’t understand English (which I understand) & my Spanish is not great. However when you specifically point to (& show) the waiter an item on the menu, the language barrier should no longer exists. No one else in the restaurant should have been a...