Taking our orders, the waiter asked "one bill or separately"? We said "separately" and he goes like "that is so much work for me, can't you all pay together?" - Why did he ask? We waited for our drinks for 12 minutes, the waiters weren't busy in the meantime. There were several tables with old dishes on them, those weren't cleaned. The first meals came after 25 minutes, but only 3 of 5. The chicken in the Caesars salad was cold. The pasta - ordered at the same time as all other food - came 15 minutes later. The first three were finished by then. People with empty glasses were not asked if they want more. One of the (identical) pastas was cold. They seem to be prepared by two different chefs One of the first meals were chicken wings which were partially still raw! We told that to the waitress who took our empty plates and she just said "OK". No excuse, no comment. While we were still eating the pasta, an alarm in the restaurant - some burglary alarm, I guess - went off. The staff didn't do anything and it went on for like ten minutes. While the alarm was blaring, the waiters still gave out menus. We wanted to pay while the alarm was going but couldn't. "we currently have a problem." So we had to wait until the alarm was shut down. When we complained about the food we didn't get any positive response! We were not allowed to talk to the chef. They said that it couldn't have been that bad because we ate the chicken. Well, yes, not all of the wings were raw, but some were. But they said it was our fault that we ate the others. We didn't get any apologies for anything! No rebate, nothing!
This place may have decent food sometimes, but the service - the waiters and the kitchen staff - sucks, big time! Despite the great view - which would totally be worth one star: if I could give zero stars, this place would be the ideal...
Read morePoor service and terrible food Pro: the place wasn't too busy, so we found a table next to the panoramic glass windows with a great view to the sea and sunset Con: the table wasn't cleaned for 15 minutes after we sat down (instead, empty tables around us were cleaned). When the waitress first came, she only took a few of the glasses away. We only received the menu when the waitress stopped the second time at our table - she did however not take the rest of the dirty dishes away at that time, she only did that when she returned to take our order. Drinks came after 5 minutes (which is long for just 2 drinks). We explained that we would have liked to receive the bottled beer in the bottle instead of getting it poured completely into the glass (no big deal however). For the starter we waited another 20 minutes. It was ok. The second beer came in the bottle, the 3rd in a glass again. Then the mains came: the Seljanka was undefinable soup with cheap sausage and the grilled chicken was raw (!). We sent the chicken back and asked for it not to appear on the bill. After another 5 minutes another waitress appeared with the bill (chicken was not on the bill) and accepted our complaints. She admitted we weren't the first ones who complain. In total we saw 3 waitresses in the restaurant of which only one (ours) was actually working. The other 2 just tried to appear busy. The poor one tried her best to compensate for the other 2 but unfortunately it was too much for her. We hope that the management will be able to work with such...
Read moreThe service was extremly slow, it took them around 10 minutes to serve the drinks (1 beer, 4 glasses of water, a bottle of wine and a cognac). Then 3 plates arrived, and after 10 more minutes the last two plates of pasta, one of them was actually cold... Then, one of the customers, who was eating chicken wings, realised that one of them was literally raw!!! After telling to the waitress she said... Ok and left. After all of us finished, we chated for a while and suddenly the fire alarm went on. We waited few minutes and decided to leave, but the waiter told that we couldn't pay because of the alarm... What?? I just want to leave, not listen an alarm!!!! We finally went to the bar to pay (didn't want to risk another 10 minutes waiting) and complaint about the raw food. No apologies, nothing. Last but not least, we had to pay the bill all together as it was more complex to pay it separately... Not the best experience for a place with...
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