La Bergerie de Raphaël — Restaurant in Albertville

Our boxing day meal was ruined.

Two days before our booking, we made a reservation for 5 people to have raclette on boxing day. We were told this would be OK, and told not to eat beforehand.

After waiting an hour for it to be served, the waiter brought us 5 plates, each with half a burnt, cold, tough, dry and very old baked potato covered in a tiny amount of cold and greasy melted cheese. The oil had separated, running across our plates, and we were told that if we wanted more, we had to ask. This is not how raclette should be served.

When we asked why the raclette was not being served propely, the waiter told us that it was to 'prevent the smell disturbing other guests'.

We were not told that they would not be serving us traditional raclette in advance, and the food presented was inedible. We were left no option but to pay for our wine and leave, trusting somewhere else on the mountain would be open and serving hot food at 9pm.

In addition, one of the people at our table ordered a Picanha steak, which was served to us as two tough finger sized slivers of meat. A far cry from the actual cut of Picanha and did not look like it had come from the rump.

This restaurant is here to deceive and take people's money without remorse. They show pure arrogance and contempt for...

NB : je tiens à préciser avant que vous lisiez cet avis que je fréquente assidument les restaurants mais que je ne me permets pas habituellement de les juger compte tenu de la complexité de ce métier sauf situation particulière. Et celle là en est une.... une première pour moi ! Ce qui fut un restaurant charmant dans lequel je suis allé pendant des années s'est transformé en un lieu à fuir absolument ! Arrivés à 8 personnes, nous avons attendu les cartes pendant 30 mn dans une totale ignorance du personnel et alors qu'il n'y avait pas grand monde dans le restaurant. Le personnel redressait des tables, le patron nous a dit de nous calmer et la serveuse nous a dit se passer de nos remarques. Bref, nous sommes partis avant de commander. Je vous passe l'état des toilettes, la couleur du tablier du patron, détails dont nous avons fait abstraction tant nous avions envie de déjeuner dans ce resto que nous aimions beaucoup Dommage, c'était un bel endroit auparavant dans lequel nous avions plaisir à prendre une pause déjeuner... mais que nous ne fréquenterons...

Very nice team and atmosphere in this typical savoyard chalet : it almost feels like you're eating in someone's house! The food however is a bit pricey for the quality you get in the plate, but it seems like everything...