As a foreign visitor in Bagnères-de-Bigorre, I rented a bike from Maison Octave and was truly impressed by the friendliness and helpfulness of the staff. Unfortunately, the derailleur broke during my rental, but the way the situation was handled speaks volumes about the integrity of this business.
Without any hassle, they offered me either a full refund or an extra day of rental at no additional cost. This level of service and understanding is rare and truly appreciated, especially when you’re far from home.
I highly recommend Maison Octave to anyone looking to rent a bike or simply enjoy the warm and welcoming atmosphere they provide.
Thank you for turning a small setback into a...
Read moreThis is a cyclist’s heaven. Created and run by people who love cycling, right beside some of the iconic Tour de France climbs, Chez Octave has so much to offer. From bikes and maintenance to clothes and equipment, from coffee and lunch to places to shower and get changed, it is really cleverly and thoroughly set up. The people there are welcoming, and they know the area, on road and VTT, inside and out because they ride all the time. If you are in the area and riding or just dreaming about an ascent of the Tourmalet, make it a must to call in. I have been riding in different countries for 50 years, and it is far and away the best bike shop I have...
Read moreAn amazing bike shop that is more experience than shop. I had a massage after 4 days of hard climbs and my legs felt like new. We had meals there which were made to an extremely high standard and great for fuelling cyclists. The staff were very helpful, and gave advice on hydration and some mechanical problems one of the group had. It's a great shop to browse the latest and greatest road, mtb and Ebikes, as well as all other types of gear. I crashed on the last day and they checked my bike at short notice and did an insurance report, which was so professional, and I had another massage to...
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