Restaurant Chez "CoCo" — Restaurant in Nîmes

WORST RESTAURANT EXPERIENCE OF MY LIFE – GENUINELY DANGEROUS If I could give this place minus stars, I would. This wasn’t just a bad meal – it was a complete disaster from start to finish. The kind of experience you don’t think can actually happen until it does. We arrived and were completely ignored. No water, no greeting, just miserable staff who looked like they didn’t want to be there. When we ordered steaks, they didn’t even ask how we wanted them cooked. The food was slammed on the table with no explanation, no care – just dumped down in front of us like we were a problem they wanted gone. The starters were a joke: two types of soup and a sad-looking piece of salmon. Didn’t look edible and definitely didn’t order! Then the mains came. Disgusting. The steaks were inedible – dry, fatty, and flavorless. Like chewing rubber soaked in salt. The carbonara and ravioli were just as bad: dry, bland, and clearly microwaved. We sent one of the steaks back, hoping they'd do better. They didn’t. The second round was somehow worse – still awful, and didn’t even come with chips. None of us touched it. And from that moment on, the staff decided we were the enemy. Food was slammed down aggressively, they refused to bring us napkins, and they openly talked about us in French, assuming we wouldn’t understand (we did). They were mocking us, making comments, sneering. When we got the bill, they had the audacity to charge us for EVERYTHING – including the second steak that wasn’t touched. We calmly offered to pay for everything except that one. That’s when things spiraled out of control. Suddenly, they “couldn’t speak English” – despite having spoken it just fine earlier. The owner came over, threw the receipt on the floor, and started shouting in our faces. Then, unbelievably, he offered us out for a fight. Yes – the owner of the restaurant threatened to fight us. He stormed around and next thing u know the kitchen staff came to join him, ready to go at it in the street. It was completely surreal – like something out of a bad film. The police were called. And you know what they told us? To leave, for our own safety. That’s how bad it was. The owner was so aggressive and unhinged that the police couldn’t guarantee our safety just for being there. This wasn’t a restaurant. It was a ticking time bomb disguised as a place to eat. Filthy food, non-existent service, hostile staff, and an actual threat of physical violence. Avoid this place like your life depends on it – because it...

Nous sommes une famille avec deux jeunes enfants (10 mois et 3 ans), en visite à Aigues-Mortes. L’an dernier, nous avions découvert Chez Coco et en avions gardé un excellent souvenir : plats savoureux, personnel chaleureux, une vraie belle expérience. Nous attendions donc avec impatience d’y retourner cette année.

Ce midi, vers 11h45, en pleine canicule, nous avons demandé s’il était possible de simplement nous asseoir en terrasse — sans service — afin de pouvoir donner le biberon à notre bébé en attendant l’ouverture de la cuisine. La réponse a été un refus catégorique : « avant midi, c’est impossible, le personnel est en pause », nous a-t-on dit. Même réponse automatique pour les clients arrivés juste après nous.

Je comprends parfaitement qu’une équipe ait besoin de sa pause, surtout par temps de chaleur. Ce que je ne comprends pas, en revanche, c’est en quoi le fait de simplement nous laisser nous asseoir — sans rien demander d’autre que de l’ombre — aurait pu déranger. La réponse du responsable, « c’est comme ça pour tout le monde », sonne creuse face à une situation qui méritait simplement un peu d’empathie. Donner un biberon à un bébé en pleine chaleur, ce n’est pas un caprice : c’est une nécessité, et un peu de bienveillance aurait suffi.

Nous ne remettons pas en cause la qualité de la cuisine — que nous avions adorée — mais cette réaction rigide, impersonnelle, probablement dictée par une affluence touristique assurée, nous a profondément déçus. Ce que nous avions perçu l’an dernier comme un accueil chaleureux s’est aujourd’hui transformé en une sensation d’indifférence.

Nous n’y retournerons pas, non pas pour ce qu’il y a dans l’assiette, mais pour ce qu’il manque désormais autour : l’écoute et la Gentillesse, probablement moins importantes en...

We adore Chez Coco… we Go go once per month as I am only in the Camargue one week per month. I still remember the first time I ate there… couple of years ago… was a Monday in winter … nothing open in our village so we came to Aiguës Mortes… i thought it would be terrible because it’s right on the Main Street… but nothing much was open… turned out amazing ! The entrecôte and filet de taureau with Roquefort sauce is amazing but I’ve tried many things on the menu and everything was good. It’s a lovely little place. ...